Hi guys, I was wondering if I ought to be getting a tech out to check over my line, this is 6 hours since counters were reset (and 10 since a modem reboot) and get lots of errors on the lower downstream channels but virtually none on the higher channels, wondering if we are in the wrong tap position or possibly need an attenuator to calm down downstream 1? Mainly just after opinions at present.
Try a reboot to see if the Hub can renegotiate a better connection using this method ...
Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.
Give it a good 5 minutes put the plug back in and switch the Hub back on.
Allow the Hub a few minutes to fully restart then try your connection again.
If that does work I doubt if it will be for more than a few hours.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
RS error counts like yours are not an issue on a SH2. I have one too and it "always" has a hundred or so Pre errors and a few postRs ones - but I have never had any issues - it seems to be a "feature" of the SH2 🙂 the Up 32qam is not ideal either but a restart may change that. What is of more concern is the T3's - a lot in a short time is not good and indicates a problem. So do as Mike suggests an get the BQM going asap and lets see if we can see things in there
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.