Hi, our Virgin Media broadband normally operates at around 180-200 mb/s but lately, it has become very erratic, the speeds are always different. Sometimes it falls below 90mb/s. The variation is almost constant, it never seems to stay at a constant speed.
Upstairs, we are very far from the hub and connect using powerline connections through the sockets. Not ideal, but this has worked well until now. Speeds are much lower but they have been steady and quite workable until now.
The drop in speed isn't as noticeable downstairs because it is still fast, even if it drops by half and unless you are testing it, you don't really notice.
But I think that the lower speed upstairs means that the newly erratic performance from the hub is much more noticeable. Sometimes it takes an hour to download a 1gb file, you cannot have simultaneous downloads now and you can't really access the web when it is downloading. Using the web upstairs has become a real trial.
Can anyone help with any suggestions? I have restarted the hub several times, restarted computers, changed the powerline adapter out, nothing helps. As I say, we were all OK until a day or two ago but this is driving me nuts.
Thanks for replying. My wife's office downstairs is connected via wireless, she has a couple of PCs and a printer.
Upstairs, I am connecting via Netgear Powerlink adaptors through the electrical sockets. We also have an elderly BT extender plugged in at the top of the stairs which provides a wireless option, but the distance from the hub is great and there are a lot of walls, so it is very slow, it does for mobile devices upstairs.
As I say, we are experiencing very erratic, rapid drops and gains in speed. It's not that noticeable downstairs because they are running at around 200mb/s, but upstairs, where the speed is already much reduced, it is very noticeable and nothing seems to cure it.
We are about to have a mesh installed, but I need to get the base speed issue sorted first.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.