Hi everyone,
Hope you’re keeping safe right now.
We’ve been having persistent broadband issues over the past few weeks. During the week download speed keeps fluctuating from normal to low, and upload speed is nonexistent. This has made working from home extremely difficult.
An engineer visited on Friday 17th April - he said that the issue will need to be referred to the IT team and hopefully they can fix this issue. He said we should hear from someone this week but as of yet we haven’t heard anything. Yesterday was particularly painful - our internet was basically non functioning for most of the working day. Is there a way of chasing a referral/checking the status of our issue?
Any help would be massively appreciated, as trying to get hold of someone at Virgin is proving really hard 😞
Stay safe,
Sian