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alexduffycp
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Engineer error

My install date was April 2018 and since then until June 2020 I had intermittent problems with my connection. My connection would just disconnect and reconnect again after a split second, this was enough to make gaming impossible and interrupt any downloading and uploading. As a graphic designer and video editor I do a lot of cloud work sending files to customers etc. 

Why only until June 2020 you may ask? Well this was because after they replaced my router and learned that this wasn't the problem they sent an engineer who low and behold found the problem. The installer did not include an important component in the box outside my home and this was the cause of my intermittent connection loss. 

Now i am trying to contact Virgin media who are refusing to deal with my problem, I have raised 2 complaints and have been ringing the past few days, I either lose connection (their fault) or I am waiting hours on end. I have two accounts and I am very close to lifting the equipment and throwing it into the front garden and cancelling my services. 

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MikeRobbo
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Alessandro Volta
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Re: Engineer error

Are you looking for assistance or just having a rant ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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alexduffycp
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Re: Engineer error

Help would be great but with that attitude I doubt it you can

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MikeRobbo
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Alessandro Volta
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Re: Engineer error

I'll not bother then.

You can contact VM to report your problem using ...

Text service on 07533051809

150 from Virgin landline.

0345 454 1111 from any other UK  phone.

The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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John_GS
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Forum Team
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Re: Engineer error

Hi alexduffycp

 

Thanks for posting and sorry to hear of the issues you've had. I can see from checking the system that you've spoke to the team last night so I hope everything is sorted.

 

let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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