My install date was April 2018 and since then until June 2020 I had intermittent problems with my connection. My connection would just disconnect and reconnect again after a split second, this was enough to make gaming impossible and interrupt any downloading and uploading. As a graphic designer and video editor I do a lot of cloud work sending files to customers etc.
Why only until June 2020 you may ask? Well this was because after they replaced my router and learned that this wasn't the problem they sent an engineer who low and behold found the problem. The installer did not include an important component in the box outside my home and this was the cause of my intermittent connection loss.
Now i am trying to contact Virgin media who are refusing to deal with my problem, I have raised 2 complaints and have been ringing the past few days, I either lose connection (their fault) or I am waiting hours on end. I have two accounts and I am very close to lifting the equipment and throwing it into the front garden and cancelling my services.
You can contact VM to report your problem using ...
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.