Edinburgh speed loss since 2022-Dec-05

[David-J-Taylor]

No changes at my end.  Since 10:00 on 2022-Dec-05 my download speed has dropped from 250 Mbps to 200 Mbps, upload remains at 25 Mbps.  Supposedly they were "working in the area" between 09:00 and 13:00, but the download speed hasn't recovered.  Rebooted the modem, and this is a test from a direct connection - not WiFi.  Just tested at 197/26 Mbps.  EH10 area.  Anyone seen similar?

[jbrennand · Accepted solution]

See if they are still working on it

Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

If nothing shows - do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker.

See if that sorts it.

[Reece_MH]

Hi David-J-Taylor,

Thanks for your post, and a warm welcome back to our Community Forums.

I'm sorry to hear you're having some problems with your speeds. I've ran checks on our side, and everything does appear to be in specification. Have you been able to try the advice provided by jbrennand?

Cheers,

[David-J-Taylor]

I spoke with the Webchat team who promised a response (changing my service to M350 from M250) but that hasn't happened as yet after about 30 hours.  The agent said it would happen within 24 hours.  I had already rebooted the modem, and don't with to reset the modem to factory defaults until I see whether the service level change makes any difference.

[David-J-Taylor]

Thanks for the suggestion.  I ended up trying multiple configurations and now I can get 350+ Mbits/s direct from the modem port, but not after my TP-Link TL-WR1043ND router, so that's the next item to change - it's quite an old model.  I see that Amazon have a TP-Link Next-Gen Wi-Fi 6 AX1800 (AX23) at less the £60.

[jbrennand]

Both should be fine - but the second 9new) one has wifi6.

[David-J-Taylor]

No, the TP-Link WR1043 only shows just under 200 Mbit/s, the AX23 over 350 Mbit/s. both from the Hub 3 in router mode with the M350 service..