No changes at my end. Since 10:00 on 2022-Dec-05 my download speed has dropped from 250 Mbps to 200 Mbps, upload remains at 25 Mbps. Supposedly they were "working in the area" between 09:00 and 13:00, but the download speed hasn't recovered. Rebooted the modem, and this is a test from a direct connection - not WiFi. Just tested at 197/26 Mbps. EH10 area. Anyone seen similar?
Answered! Go to Answer
Thanks for your post, and a warm welcome back to our Community Forums.
I'm sorry to hear you're having some problems with your speeds. I've ran checks on our side, and everything does appear to be in specification. Have you been able to try the advice provided by jbrennand?
Reece - Forum Team
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I spoke with the Webchat team who promised a response (changing my service to M350 from M250) but that hasn't happened as yet after about 30 hours. The agent said it would happen within 24 hours. I had already rebooted the modem, and don't with to reset the modem to factory defaults until I see whether the service level change makes any difference.
Thanks for the suggestion. I ended up trying multiple configurations and now I can get 350+ Mbits/s direct from the modem port, but not after my TP-Link TL-WR1043ND router, so that's the next item to change - it's quite an old model. I see that Amazon have a TP-Link Next-Gen Wi-Fi 6 AX1800 (AX23) at less the £60.