Virgin Media Community

[leventis]

Hello,

I have seen through the forum that there are a few people posting their BQM and router stats to get things sorted.

Overall I would say that whenever I test my speed things seem to come back with positive results but when it comes to the experience I would say that it is patchy. 

Router stats:

able Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	419000000	Locked
Ranged Upstream Channel (Hz)	46200000	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	9	37	256 qam	36
2	267000000	9.1	37	256 qam	17
3	275000000	9.3	38	256 qam	18
4	283000000	9.3	38	256 qam	19
5	291000000	9.5	38	256 qam	20
6	299000000	9.4	38	256 qam	21
7	307000000	9	38	256 qam	22
8	315000000	9.4	38	256 qam	23
9	323000000	9	38	256 qam	24
10	331000000	9.3	38	256 qam	25
11	339000000	8.9	37	256 qam	26
12	347000000	8.5	37	256 qam	27
13	355000000	9	38	256 qam	28
14	363000000	8.5	38	256 qam	29
15	371000000	8.6	38	256 qam	30
16	379000000	9	37	256 qam	31
17	387000000	8.5	37	256 qam	32
18	395000000	8.6	38	256 qam	33
19	403000000	9	38	256 qam	34
20	411000000	8.8	37	256 qam	35
21	427000000	9	38	256 qam	37
22	435000000	8.9	37	256 qam	38
23	443000000	9	37	256 qam	39
24	451000000	9	38	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	417207	38221
2	Locked	37.6	92396	1106383
3	Locked	38.6	138254	1053367
4	Locked	38.6	219907	966052
5	Locked	38.6	318008	863821
6	Locked	38.6	394058	781640
7	Locked	38.6	526686	640184
8	Locked	38.6	680654	472540
9	Locked	38.6	766495	364174
10	Locked	38.6	808784	301233
11	Locked	37.6	832306	257174
12	Locked	37.6	841601	213578
13	Locked	38.6	829109	165064
14	Locked	38.6	786136	126735
15	Locked	38.6	744420	105307
16	Locked	37.6	697182	89845
17	Locked	37.6	637799	75197
18	Locked	38.6	575630	62768
19	Locked	38.6	519378	54142
20	Locked	37.6	465956	45460
21	Locked	38.6	370659	31231
22	Locked	37.6	336079	24910
23	Locked	37.6	291247	17476
24	Locked	38.6	254458	12800

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	39	5120	64 qam	11
2	25800000	37	5120	64 qam	14
3	32600000	37.5	5120	64 qam	13
4	39400000	37.5	5120	64 qam	12

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	8	0
2	ATDMA	0	0	10	0
3	ATDMA	0	0	8	0
4	ATDMA	0	0	5	0

[leventis]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	fg87dsfd;kfoA,.iyewrkldJKDHSU

Primary Downstream Service Flow

SFID	890
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	889
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

Network Log

Time Priority Description

19/05/2021 22:10:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 21:02:39	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 19:54:26	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 19:54:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2021 09:07:37	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2021 04:55:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 07:54:25	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 07:54:24	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 07:48:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 07:47:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 13:27:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2021 19:54:24	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2021 19:54:24	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2021 07:02:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 01:29:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 20:36:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 12:31:25	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2021 13:30:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2021 07:54:24	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2021 07:54:24	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[leventis]

[Adduxi]

Your downstream power levels are approaching the upper limit of +10, and should be lowered by an engineer.  Also you have a lot of noise on the line as shown by the PostRS errors, and again, an engineer will need to fix this.

[leventis]

I have been looking at the logs and been unable to understand them despite loving tech!

Do I need to raise a ticket with Virgin or will they pick it up from the forum? I have seen that there are responses from the Virgin team at times.

Thanks Adduxi, you have been very helpful.

[Adduxi]

If you are in a hurry, then phone this in at 08:00 for the shortest queues.  Or wait here for a VM Mod to pick it up, however it may take up to 5 days as they are quite busy.

[Kath_F]

Hi leventis, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

Apologies to hear that you are having an issue with your connection. I have to agree with Adduxi here. Even though your levels are still within range, they are very nearly not so I would like to arrange for an engineer to come to take a look at this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi Adduxi, 

Thanks so much for coming back to me via private message. 

The engineer will need to come to the house as the checks and adjustments will be made inside the property 🙂

I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM

If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 

Lets us know how the appointment goes. 

Take care.

[leventis]

That works perfectly.  Thank you for all your help.

[Kath_F]

No problem at all leventis 🙂

If you have any further issues, pop back here to let us know and don't forget to update the thread to keep us posted once the engineer has been 🙂

Take care and enjoy your weekend.