Virgin Media Community

[sosman]

Hi All

I've noticed at first instability on my wifi setup - where I keep having to restart repeaters.. I thought it was perhaps my wifi .. but now I suspect my router has actually been dropping connection with the distribution network. Mainly because while playing games last night I kept getting network connection errors ... so I checked out my logs and 

1. error rates seem high

2.my downstream power levels seem low...

Can someone check my stats below and confirm if my suspicions are correct? Should I call out a technician?

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	563000000	0	37	256 qam	20
2	475000000	1.2	38	256 qam	9
3	483000000	1.2	38	256 qam	10
4	491000000	1	37	256 qam	11
5	499000000	1	38	256 qam	12
6	507000000	0.9	38	256 qam	13
7	515000000	0.9	38	256 qam	14
8	523000000	0.5	37	256 qam	15
9	531000000	0.5	38	256 qam	16
10	539000000	0.2	38	256 qam	17
11	547000000	0.2	37	256 qam	18
12	555000000	0.2	38	256 qam	19
13	571000000	0	37	256 qam	21
14	579000000	0	37	256 qam	22
15	587000000	-0.2	37	256 qam	23
16	595000000	-0.2	38	256 qam	24
17	603000000	0	37	256 qam	25
18	611000000	-0.2	38	256 qam	26
19	619000000	-0.2	37	256 qam	27
20	627000000	-0.2	37	256 qam	28
21	635000000	-0.2	37	256 qam	29
22	643000000	-0.2	37	256 qam	30
23	651000000	0	37	256 qam	31
24	659000000	0.4	38	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	1544657	0
2	Locked	38.9	443333	17
3	Locked	38.6	540197	0
4	Locked	37.6	616396	0
5	Locked	38.6	689829	0
6	Locked	38.6	819540	1
7	Locked	38.6	697414	16
8	Locked	37.3	1022046	28
9	Locked	38.6	1007978	25
10	Locked	38.6	1142063	0
11	Locked	37.6	1096515	0
12	Locked	38.6	1178124	0
13	Locked	37.6	1353111	45
14	Locked	37.6	1632519	0
15	Locked	37.6	1633492	14
16	Locked	38.6	1753808	37
17	Locked	37.6	1865266	0
18	Locked	38.6	2003787	0
19	Locked	37.6	2924033	0
20	Locked	37.6	2849870	0
21	Locked	37.6	3081388	0
22	Locked	37.6	2784874	3
23	Locked	37.6	2885325	0
24	Locked	38.6	3137193	31

[PaulColbridge]

Hi

Those settings on your hub downstream and upstream look perfect. Log onto the router settings at the bottom of the router through the page 192.168.0.1 then go to wireless then wireless settings. At the bottom it has two tabs that have channel optimization next to it.

Click disable and then in 2g at the top where it has channel width select 20/40 and on the 5g select 20/40/80. Then update your settings by applying changes.

Give this a go.

Paul

Field Technician 71589

[sosman]

Thanks

I've made the wifi changes. also run a wifi diagnostic upstairs and noticed the neighbors were quite hot on channel 6 so moved to channel 8.  this will hopefully improve the wifi signal. 

but for the gaming connection. That's a wired Ethernet connection to the modem/router. I got dropped a few times in games last night. My son this morning (not playing anything right now). Will keep an eye on that.

But the dbmV measurements...are those correct? Is the downstream channel voltage not an issue?