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Matthewwallace
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Dropouts at peak times

Can someone have a look at my BQM last night whilst streaming and gaming i was getting a lot of freezing and dropouts. When using a vpn this stopped. As soon as i would disconnect vpn freezing would restart. 

82828C54-CA6D-4807-A02C-6333E2F552D6.png

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MikeRobbo
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Alessandro Volta
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Message 2 of 8
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Re: Dropouts at peak times

Can you post a 'Live Link' to your BQM please.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
Matthewwallace
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Re: Dropouts at peak times

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MikeRobbo
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Alessandro Volta
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Re: Dropouts at peak times

Your >> BQM << looks good.

Let us know when you have done more gaming and had problems and we can look again.

In the meantime can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Matthewwallace
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Re: Dropouts at peak times

The issue happened last night around 9pm . Could this be throttling? Very weird how the vpn avoided the issue as soon as turned on

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MikeRobbo
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Alessandro Volta
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Re: Dropouts at peak times

They don't throttle.

Can you carry out a couple of speed tests at speedtest.net using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected.

Ensure that the Network Interface Card (NIC) drivers are up to date.

Then post the links to the results on here.

Then do the same using your VPN.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Matthewwallace
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Re: Dropouts at peak times

The vpn speed is a lot slower than the speedtest without. But with vpn on streaming and gaming work fine. Without vpn on it freezes every second  as if the connection is dropping constantly this only happens at peak times 

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Matthewwallace
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Re: Dropouts at peak times

Can anyone explain this? 

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