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msun
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Dropouts Resulting in Intermittent Service in SM2 Area

For the last few days, I've been getting dropouts resulting in slow and intermittent service as per libe graph:-

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ca4ab40ddfb8ccb9444e574976d83c2547... 

Virgin status site indicates "problem in my area" but no further information or update on this issue.

Any advice welcome.

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lotharmat
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Message 2 of 14
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Re: Dropouts Resulting in Intermittent Service in SM2 Area

You need to wait until the area problem has been rectified before looking really.



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Travis_M
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Message 3 of 14
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Re: Dropouts Resulting in Intermittent Service in SM2 Area

Hi @msun

 

Thanks for posting on our community forum!

 

How is your connection today?

 

Regards

Travis_M
Forum Team



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msun
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Re: Dropouts Resulting in Intermittent Service in SM2 Area

Much better today - thanks 👍

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Hayley_S
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Message 5 of 14
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Re: Dropouts Resulting in Intermittent Service in SM2 Area

Hello @msun,

Thank you for the update 🙂 Please do let us know if anything changes.

Many thanks,

Hayley
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msun
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Message 6 of 14
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Re: Dropouts Resulting in Intermittent Service in SM2 Area

I had a text notification that the issue is fixed but dasly I'm still getting dropouts and loss of service. 😟

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David_Bn
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Message 7 of 14
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Re: Dropouts Resulting in Intermittent Service in SM2 Area

Hi @msun, I've been able to look into the local area and there are indeed now issues currently showing.

Can you please advise me if you've seen any improvement on the connection since your post?

Kindest regards,

David_Bn

msun
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Message 8 of 14
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Re: Dropouts Resulting in Intermittent Service in SM2 Area

Yes, service has improved, thanks; though strangely, the status page still says there are issues in my area.

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Carley_S
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Message 9 of 14
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Re: Dropouts Resulting in Intermittent Service in SM2 Area

Hi @msun

Glad to hear of the improvement. There are some outages that might be affecting multiple customers in the area but might not be affecting others, so we leave the outage information available for everyone just in case they are affected. There doesn't seem to be an issue showing in your area anymore. Can you confirm services has resumed as normal for you?

Carley - Forum Team


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msun
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Message 10 of 14
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Re: Dropouts Resulting in Intermittent Service in SM2 Area

Thanks for that explanation and yes, I can confirm getting a restored normal service 👍