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Drop in speed since early oct maint

There was maintenance in my area SK5 early in oct. I received a letter stating this. Prior to this my BB on vivid350 was flawless with a max DL OF 384MBPS at all times of day or night.

Since the maintenance I'm lucky if I see anything near 220mbps DL speed. My upload has in fact increased to 35+ but what I actually need/want is stable max DL speeds that I used to have. I anyone having similar issues in SK5 Stockport region and what can I do to to fix this? I've changed nothing at my end.

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Re: Drop in speed since early oct maint

Hello

Can you please post your network stats from the hub

Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1

Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.

Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.

Regards Mike

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Re: Drop in speed since early oct maint

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12987500000.238256 qam17
2170750000338256 qam1
31787500002.738256 qam2
41867500002.538256 qam3
51947500002.538256 qam4
62027500002.238256 qam5
72107500002.238256 qam6
8218750000238256 qam7
92267500001.938256 qam8
102347500001.738256 qam9
112427500001.538256 qam10
122507500001.238256 qam11
132587500000.938256 qam12
142667500000.738256 qam13
152747500000.238256 qam14
162827500000.438256 qam15
172907500000.238256 qam16
183067500000.238256 qam18
19314750000038256 qam19
20322750000038256 qam20



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.92360
2Locked38.923442263
3Locked38.932343450
4Locked38.6332701016
5Locked38.614737663
6Locked38.67044195
7Locked38.95078147
8Locked38.9281333
9Locked38.68110
10Locked38.67990
11Locked38.955023
12Locked38.6668236
13Locked38.6726414
14Locked38.61255874
15Locked38.947550
16Locked38.923310
17Locked38.613440
18Locked38.64810
19Locked38.62390
20Locked38.62700
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Re: Drop in speed since early oct maint

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1257999474.2512064 qam4
2462000004.25512064 qam1
3394001174.225512064 qam2
4326000004.225512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 5 of 14
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Re: Drop in speed since early oct maint

Hi interox,

 

Thanks for posting. I am sorry for the broadband issues. I can fully appreciate the inconvenience this would cause. I've ran a check on the area and the maintenance was fixed today, and no other issues are showing. Please can you monitor the connection and speed for me and keep me posted if you need further assistance?

 

Kind regards,

John_GS
Forum Team

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Re: Drop in speed since early oct maint

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsxxl35016u-b.cm



Primary Downstream Service Flow

SFID251174
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID251173
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Message 7 of 14
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Re: Drop in speed since early oct maint

Hello

Are you doing speedtests tests by wired, as your stats / power levels are within the specifications so no issues there, I would go round and make sure all connectors are hand tight.

Mike

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Message 8 of 14
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Re: Drop in speed since early oct maint

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
298750000
Locked
Ranged Upstream Channel (Hz)
25799947
Locked
Provisioning State
Online
 

 

Sorry its over four replies, I'm clueless at this.

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Message 9 of 14
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Re: Drop in speed since early oct maint

.....

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Message 10 of 14
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Re: Drop in speed since early oct maint

It wired, I've checked everything. It all started post early OCT maintenance by VM in my area

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