Can i just say before i explain whats happened that untill now theres never been an issue.
So today being the 25th of May my next door neighbour was connected to the virgin network, during the install he knocked on our door to imform us that seeing as our bungalows were attached that the quickest way to do so was to use same cable from the box to house and attach a splitter. he assured us that we wouldnt have any issues. All our stuff went off n rebooted the system.
Later that night i decided to check my BB speed, now im on the M350 although i connect via wifi, now bear in mind tht even though i connect that way i averaged 250speeds mbps so i was not happy when we tested it again later as my dl speed had dropped to 70mbs. Did all the tests as stated on your site ran this test 3 times,same result. Did the test your gear wich came bk fine last
test was seeing if it was an issue from your end which stated an intermitting signal fault from your end, Plz fix thishis and to stop this happening to others tell your engineers to NOT!! cut corners when installiing.
thnks in advance Adrian