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justjust1
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Drop in speed after area upgrade

Hi all,


I received a text saying that there was essential work happening in my area on Wednesday. Then Thursday received a text saying the work has finished. I’ve now gone from getting 950mb to 300mb download. Upload is the usual 53mb.


Have spoken to support on 0345 454 1111 they told me it was a problem with WiFi in the area which is obvs not the case.

My hub is in modem mode going into a complete ubiquiti network. The WiFi is a mesh network via 3 APs, it is fine and never misses a beat.

The speed tested was done using a Ethernet cable and via my ubiquiti dream machine console.

I have also taken the hub out of modem mode and performed a test directly using a Ethernet cable which made no difference.

Some help as to next steps to try would be great if possible?

Thankyou

Justin

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jbrennand
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Re: Drop in speed after area upgrade

Check first that the work has actually finished

As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Kain_W
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Re: Drop in speed after area upgrade

Hi justjust1,

Thanks for your post and welcome back to the community.

Apologies for the issues faced, can I ask whether they gave an estimated time for the issues to be fixed?

Also are you still facing the same issues? If so post some network logs, to do this;

• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it some time to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum for us to review the issues. 

Thanks,
 

Kain
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