For several days our broadband has been virtually unusable. We have M250 and our downlink speed remains at around 250Mbps. However uplink speed reported by Ookla Speedtest is never more than 1Mbps and is frequently as low os 0.2Mbps. As a result any webpage that involves interaction (online shopping, OneDrive file sync, even posting this message) is almost impossible to use. We have resorted to HotSpotting our laptop of one of our mobile phones to do somethings. Rebootring the modem makes no difference.
I have been given a fault ref of F011109320 but no clear indication of what the problem is, where it lies or when it will be fixed. First date was last Friday, now it will be Monday. When I spoke to VM I was told there have been lots of reports of the problem.
Looking at my router I see that all uplink channels are running on QAM16 instead of QAM64 which is presumably a consequence of the problem. Does any one have any information about this problem or when it might be fixed?
