Dreadfully slow upload speed in BH17 area

[JeremySaul]

For several days our broadband has been virtually unusable. We have M250 and our downlink speed remains at around 250Mbps. However uplink speed reported by Ookla Speedtest is never more than 1Mbps and is frequently as low os 0.2Mbps. As a result any webpage that involves interaction (online shopping, OneDrive file sync, even posting this message) is almost impossible to use. We have resorted to HotSpotting our laptop of one of our mobile phones to do somethings. Rebootring the modem makes no difference.
I have been given a fault ref of F011109320 but no clear indication of what the problem is, where it lies or when it will be fixed. First date was last Friday, now it will be Monday. When I spoke to VM I was told there have been lots of reports of the problem.
Looking at my router I see that all uplink channels are running on QAM16 instead of QAM64 which is presumably a consequence of the problem. Does any one have any information about this problem or when it might be fixed?

[Reemul]

I agree

[rfonline]

no upload speed the issue has not been fixed

[JeremySaul]

I have received a text message saying the engineer is now on site (!) and issue will be fixed by 6pm on 14/12/23. Let's see whether that is true or just more make-believe.

[rfonline]

How do i update my mobile number to get area updates i gave the virgin media man my mobile number but i have not received and text messages can virgin pm so they can update my mobile number for area updates as i don't think the virgin man understood my voice

[Reemul]

Is it going to be fixed in 15 mins, fat chance, personally it's the same message over and over just with a new time, no way anyone is looking at it yet.

[Reemul]

Log on to your virgin media account, select check my status adn when finished it shoudl ask if you want to receive udpates and let you choose how

[rfonline]

ok thanks

[rfonline]

nope that didn't work

[Reemul]

Great news an engineer is on his way and it will be fixed by Thursday 21/12 at 4pm, this engineer certainly is not quick is he. Why can’t they just say they have an area issue they are struggling to fix rather than this automated update rubbish that is obviously not true. At this rate it’s not going to get done before Xmas

[JeremySaul]

So it's going to be at least another week!