Downstream power levels

[james-28]

Anyone notice any issues with this?

I’m on Gig1 Broadband and recently, it seems sluggish.

TV has also been pixelating every now and then but has happened more today.

Any advice and support is appreciated 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.6	42	QAM 256	25
2	179000000	4.7	41	QAM 256	6
3	187000000	5.1	41	QAM 256	7
4	195000000	5.3	41	QAM 256	8
5	203000000	5.1	41	QAM 256	9
6	211000000	5.3	42	QAM 256	10
7	219000000	5.4	42	QAM 256	11
8	227000000	5.5	42	QAM 256	12
9	235000000	5.3	42	QAM 256	13
10	243000000	5	42	QAM 256	14
11	251000000	4.8	41	QAM 256	15
12	259000000	5	42	QAM 256	16
13	267000000	4.9	42	QAM 256	17
14	275000000	4.6	41	QAM 256	18
15	283000000	4.5	42	QAM 256	19
16	291000000	4.7	42	QAM 256	20
17	299000000	4.6	42	QAM 256	21
18	307000000	4.4	41	QAM 256	22
19	315000000	4.6	42	QAM 256	23
20	323000000	5.2	42	QAM 256	24
21	339000000	5.9	42	QAM 256	26
22	347000000	5.9	42	QAM 256	27
23	355000000	6	42	QAM 256	28
24	363000000	6.3	42	QAM 256	29
25	371000000	6.5	42	QAM 256	30
26	379000000	6.6	42	QAM 256	31
27	387000000	6.8	42	QAM 256	32
28	395000000	6.8	42	QAM 256	33
29	403000000	6.5	42	QAM 256	34
30	411000000	6.1	42	QAM 256	36
31	419000000	5.9	42	QAM 256	37

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	6	0
2	Locked	41	23	0
3	Locked	41	6	0
4	Locked	41	8	0
5	Locked	41	10	0
6	Locked	42	8	0
7	Locked	42	11	0
8	Locked	42	9	0
9	Locked	42	8	0
10	Locked	42	9	0
11	Locked	41	8	0
12	Locked	42	8	0
13	Locked	42	8	0
14	Locked	41	6	0
15	Locked	42	5	0
16	Locked	42	7	0
17	Locked	42	6	0
18	Locked	41	13	0
19	Locked	42	10	0
20	Locked	42	10	0
21	Locked	42	5	0
22	Locked	42	3	0
23	Locked	42	6	0
24	Locked	42	3	0
25	Locked	42	10	0
26	Locked	42	6	0
27	Locked	42	6	0
28	Locked	42	8	0
29	Locked	42	5	0
30	Locked	42	4	0
31	Locked	42	6	0

[Cardiffman282]

Stats look good so far. How about the upstream ones? 

[james-28]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	47.3	5120	QAM 64	1
1	43100000	47.3	5120	QAM 64	2
2	36600000	47	5120	QAM 64	3
3	30100000	47	5120	QAM 64	4
4	23600000	46.8	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[Cardiffman282]

Yeah they are okay too. 

I would really expect the presence of a Docsis 3.1 upstream and downstream channel here. Others may wish to advise on this. 

[risc19]

---

@Cardiffman282 wrote:

Yeah they are okay too. 

I would really expect the presence of a Docsis 3.1 upstream and downstream channel here. Others may wish to advise on this. 

---

If they have a hub5 you are not allowed to see those.

Also, I bet it's noise on the 3.1 channels causing problems.

[james-28]

@cardiffman282 Thanks for taking a look 

[james-28]

Thanks for the heads up.

Virgjn, can you check this for me please 

[Paul_DN]

Hi james-28,

Thank you for reaching out to us in our community and welcome back, I was able to locate you on our system with the details we have for you and cannot see any issues, after running checks it is advised that you check all your internal connections coming into the property are hand tight, this includes all equipment plus any splitters both powered and standard, once done unplug the Router from the power for 2 to 3 minutes then plug in again.

Regards

Paul.

[james-28]

Hi Paul,

Thanks for checking and thanks for the reply. Since first posting I have factory reset the hub and pods with no change in performance.

However, i temporarily changed the SSID and then reverted back to the original SSID and now everything is fine, no issues with performance and speeds are spot on.

Doing this also fixed the issues I was having with the connect app and is working as normal 👍🏼

[Joseph_B]

Hey @james-28,

Great to hear everything is back and working, do let us know if you require anything further or if you have any other questions, we would be happy to help.

Cheers. Joe