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Download speeds <2Mbps

I'm struggling with download speeds of below 2MBps on a 100MBps package.  I can accept some loss of speed due to overload by homeworkers but this in not acceptable.  Can anyone help about what to do next?

This morning there was no internet available and I had to reset the router again.

I wonder if I have a faulty hub as my wireless printer sometimes is unable to connect, despite the printer itself saying it is online.

Below are the various test results.  I've deleted IP and MAC addresses.

 

Thanks

============

Ping test results are 110ms.  

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 8.538256 qam21
2 9.440256 qam1
3 9.540256 qam2
4 9.540256 qam3
5 940256 qam4
6 940256 qam5
7 8.840256 qam6
8 8.840256 qam7
9 8.840256 qam8
10 8.840256 qam9
11 8.840256 qam10
12 8.540256 qam11
13 8.540256 qam12
14 8.440256 qam13
15 8.340256 qam14
16 8.540256 qam15
17 8.540256 qam16
18 8.540256 qam17
19 8.140256 qam18
20 8.340256 qam19
21 8.338256 qam20
22 8.340256 qam22
23 8.440256 qam23
24 8.540256 qam24

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 3.5789999999999997512032 qam4
2 3.7512064 qam5
3 3.7512064 qam3
4 3.7512064 qam2

 

23/04/2020 noticeLAN login Success;CM-
23/04/2020 criticalNo Ranging Response received
22/04/2020 ErrorDHCP RENEW sent - No response for
17/04/2020 criticalNo Ranging Response received -
17/04/2020 ErrorDHCP RENEW sent - 
13/04/2020 criticalNo Ranging Response received - 
13/04/2020 noticeDHCP Renew - lease parameters 
13/04/2020 ErrorDHCP REBIND WARNING - 
13/04/2020 ErrorDHCP RENEW sent - ;
13/04/2020 criticalNo Ranging Response received -
12/04/2020 ErrorDHCP RENEW sent -
10/04/2020 criticalNo Ranging Response received - 
09/04/2020 noticeDHCP Renew - lease parameters tftp file-Va************ modified;CM-
09/04/2020 ErrorDHCP REBIND WARNING - 
09/04/2020 ErrorDHCP RENEW sent - 
09/04/2020 criticalNo Ranging Response received 
08/04/2020 ErrorDHCP RENEW sent 
08/04/2020 criticalNo Ranging Response received -
08/04/2020 ErrorDHCP RENEW sent - 
06/04/2020 critical
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Re: Download speeds <2Mbps

Please PM me with your account number and area reference and I can take a look at this for you.
Thanks,
Stuart
I am a Virgin Field Technician. All and any advice given is based on my experience in the field or my personal experiences with my own set up at home. If my answer was helpful to you please mark as helpful or consider leaving the post some kudos.

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Re: Download speeds <2Mbps

I've sent you a message. 

 

Thanks 

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