Virgin Media Community

[jwelsh_uk]

Hi Guys,

If I run a speed test it shows 250mbs but when I download from steam, battle.net, origins or any other platform my download speed doesn't go above 40mbs. Any ideas on how to fix this?

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	234750000	-5.2	37	256 qam	13
2	242750000	-5.4	37	256 qam	14
3	250750000	-4.9	37	256 qam	15
4	258750000	-3.9	37	256 qam	16
5	266750000	-3.5	37	256 qam	17
6	274750000	-3.5	38	256 qam	18
7	282750000	-3.4	38	256 qam	19
8	290750000	-3.4	38	256 qam	20
9	298750000	-3	37	256 qam	21
10	306750000	-3.2	38	256 qam	22
11	314750000	-3	38	256 qam	23
12	322750000	-2.9	38	256 qam	24
13	330750000	-2.7	38	256 qam	25
14	338750000	-2.7	38	256 qam	26
15	346750000	-2.7	38	256 qam	27
16	354750000	-3	38	256 qam	28
17	362750000	-3	38	256 qam	29
18	370750000	-3.4	38	256 qam	30
19	378750000	-3.7	38	256 qam	31
20	386750000	-4	38	256 qam	32
21	394750000	-4.2	38	256 qam	33
22	402750000	-4.2	38	256 qam	34
23	410750000	-4	38	256 qam	35
24	418750000	-3.7	38	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	265	0
2	Locked	37.3	406	0
3	Locked	37.6	253	0
4	Locked	37.6	93	0
5	Locked	37.6	82	0
6	Locked	38.6	77	0
7	Locked	38.9	44	0
8	Locked	38.6	43	0
9	Locked	37.6	52	0
10	Locked	38.6	53	0
11	Locked	38.9	45	0
12	Locked	38.9	54	0
13	Locked	38.9	40	0
14	Locked	38.6	45	0
15	Locked	38.6	48	0
16	Locked	38.9	47	0
17	Locked	38.9	43	0
18	Locked	38.6	62	0
19	Locked	38.6	99	0
20	Locked	38.6	118	0
21	Locked	38.6	131	0
22	Locked	38.6	127	0
23	Locked	38.6	75	0
24	Locked	38.6	59	0

[jwelsh_uk]

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 45.8 5120 64 qam 4
2 60300025 47.3 5120 64 qam 1
3 46200000 46 5120 64 qam 3
4 53700000 46.5 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

[jwelsh_uk]

Network Log
Time Priority Description
02/03/2022 10:40:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2022 05:22:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/02/2022 14:45:54 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2022 17:22:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2022 23:51:28 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2022 05:22:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2022 08:10:8 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 13:36:13 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2022 19:03:40 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2022 06:59:12 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2022 12:11:50 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2022 20:45:12 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2022 18:11:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2022 21:01:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2022 15:06:14 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 13:41:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 03:06:14 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2022 06:06:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2022 02:00:52 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2022 13:35:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Adduxi]

Your stats are all good and showing nothing amiss.

Setup a BQM to check the state of your circuit.  www.thinkbroadband.com/ping

Once setup and running, post the "shared" link after 24 hour and we can comment

[Akua_A · Accepted solution]

Hi @jwelsh_uk,

Welcome back to our community forums and sorry to hear you are having issues with your download speeds. We can understand this is not ideal and we want to best help.

I have been able to take a look at things backend and I can see that your downstream power levels are out of sync. In this case, I have sent you a private message to further look into this. Please lookout for the purple envelope and provide a response when you can.

Thanks,