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D02100
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Download speed

Ive got 500mb fibre and only getting 100mbps download speed. I’ve spoke to virgin. They tried to do something from they’re end and still nothing I rang them again, they sent me out a new hub and I’m still getting the same outcome! It’s only happened since I moved house. But this time round I have actually got a lot less devices connected to the internet. Anything I can do from my end? I feel like they need to get an engineer out here to sort it out.

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RedGooner
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Re: Download speed

How you doing the test...Wired or Wifi.

Make sure your wired is a 1Gb port.

What website or app you using to test.

Login to you SH, and post the router status config page.

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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Craigmdee67
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Re: Download speed

Hi - I have the m500 fibre broadband package and only getting 50mbps download and 30 upload....what is the minimum I should be getting?

Thanks, Craig

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RedGooner
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Re: Download speed

If your on the M500, your should get 500Mbps...

Same for you Wired or Wireless ??

How you doing the testing...

 

My Speed via Wired.

10768914042

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Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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Craigmdee67
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Re: Download speed

Thx - wireless test via broadband checker.com

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RedGooner
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Re: Download speed

Always test via WIRED, that way you get a Ture Download speed.

Wifi can give so many wonkey results.

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Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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Craigmdee67
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Re: Download speed

Surely a wireless test can’t be 450mbps wonky!!

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RedGooner
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Re: Download speed

you said u was only getting 50, so where is the 450 from

If you dont understand wifi configs / setups, then dont preach.

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Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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Craigmdee67
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Re: Download speed

Whoa...calm down!! No preaching here brother...

If I should be getting 500 and only getting 50, the that leaves 450??

All I’m saying is that a wireless test cannot be that “wonky” comparatively as the parameters are too far apart - no?

RedGooner
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Re: Download speed

Did you do a WIRED test, if so what speed did you get. ???

On WIFI are you testing on 2.4GHz or 5GHz band ???

What device did you do the testing on ???

 

On my config, i get 945Mbps on wired, and the max WIFI i get 600Mbps. Does this mean my connect is missing a few hundred. NO it means thats the MAX i can get on WIFI. There are a few WIFI standards, see below :-

802.11

In 1997, the Institute of Electrical and Electronics Engineers (IEEE) created the first WLAN standard. They called it 802.11 after the name of the group formed to oversee its development. Unfortunately, 802.11 only supported a maximum network bandwidth 2 Mbps, too slow for most applications.

802.11b

IEEE expanded on the original 802.11 standard in July 1999, creating the 802.11b specification. 802.11b supports bandwidth up to 11 Mbps, comparable to traditional Ethernet.

802.11b uses the same unregulated radio signaling frequency (2.4 GHz) as the original 802.11 standard. Vendors often prefer using these frequencies to lower their production costs. Being unregulated, 802.11b devices can have interference from microwave ovens, cordless phones, and other appliances using the same 2.4 GHz range. However, by installing 802.11b devices an adequate distance from other appliances, interference can easily be avoided.

Pros of 802.11b - lowest cost; signal range is good and not easily obstructed
Cons of 802.11b - slowest maximum speed; home appliances may interfere on the unregulated frequency band
802.11a

While 802.11b was in development, IEEE created a second extension to the original 802.11 standard called 802.11a. Because 802.11b gained in popularity much faster than did 802.11a, some folks believe that 802.11a was created after 802.11b. In fact, 802.11a was created at the same time. Due to its higher cost, 802.11a is usually found on business networks whereas 802.11b better serves the home market.

802.11a supports bandwidth up to 54 Mbps and signals in a regulated frequency spectrum around 5 GHz. This higher frequency compared to 802.11b shortens the range of 802.11a networks. An 802.11a access point transmitter may cover less than one-fourth the area of a comparable 802.11b/g unit. The higher frequency also means 802.11a signals have more difficulty penetrating walls and other obstructions.

Because 802.11a and 802.11b utilize different frequencies, the two technologies are incompatible with each other. Some vendors offer hybrid 802.11a/b network gear, but these products merely implement the two standards side by side, as the connected devices must use either one or the other.

Pros of 802.11a - fast maximum speed; regulated frequencies prevent signal interference from other devices
Cons of 802.11a - highest cost; shorter range signal that is more easily obstructed
802.11g

In 2002 and 2003, WLAN products supporting a newer standard called 802.11g emerged on the market. 802.11g attempts to combine the best of both 802.11a and 802.11b. 802.11g supports bandwidth up to 54 Mbps, and it uses the 2.4 GHz frequency for greater range. 802.11g is backwards compatible with 802.11b, meaning that 802.11g access points will work with 802.11b wireless network adapters and vice versa.

Pros of 802.11g - fast maximum speed; signal range is good and not easily obstructed
Cons of 802.11g - costs more than 802.11b; appliances may interfere on the unregulated signal frequency
802.11n

802.11n (also sometimes known as "Wireless N") was designed to improve on 802.11g in the amount of bandwidth supported by utilizing multiple wireless signals and antennas (called MIMO technology) instead of one. Industry standards groups ratified 802.11n in 2009 with specifications providing for up to 300 Mbps of network bandwidth. 802.11n also offers somewhat better range over earlier Wi-Fi standards due to its increased signal intensity, and it is backward-compatible with 802.11b/g gear.

Pros of 802.11n - fastest maximum speed and best signal range; more resistant to signal interference from outside sources
Cons of 802.11n - standard is not yet finalized; costs more than 802.11g; the use of multiple signals may greatly interfere with nearby 802.11b/g based networks
802.11ac

The newest generation of Wi-Fi signaling in popular use, 802.11ac utilizes dual band wireless technology, supporting simultaneous connections on both the 2.4 GHz and 5 GHz Wi-Fi bands. 802.11ac offers backward compatibility to 802.11b/g/n and bandwidth rated up to 1300 Mbps on the 5 GHz band plus up to 450 Mbps on 2.4 GHz.

Pros of 802.11ac – offers improved bandwidth and more flexibility through simultaneous connection support; backwards compatibility allows use of existing technologies
Cons of 802.11ac –dual bands mean increased cost; still prone to interference on the 2.4GHz frequency

802.11ax (WiFi6)
is the next-generation wireless standard that's faster than 802.11ac. More than speed, it will provide better performance in congested areas, from stadiums to your own device-packed home. Wi-Fi 6 officially arrived in late 2019, and Wi-Fi 6-enabled hardware was released throughout 2020

 

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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