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Scott1986
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Download speed very slow

Hello I've just joined virgin and received my router today I'm supposed to get an average of 106 download speed it started of fine then dropped to 2 phoned them they fixed it but it's dropped back to 2 has anyone had this issue its only day 1 !!!

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Kath_F
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Re: Download speed very slow

Hi Scott1986, 

Thanks for your post and welcome to the Community. It's really great having you on board with us. 

I'm sorry to hear you've not been happy with the speeds you are currently getting. We can certainly look in to this to see what is going on. 

I've been unable to locate your account from your forum credentials so will need some information from you to check things. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

Kath_F
Forum Team



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