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SMSM94
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Download speed very poor

I have the 600Mbps plan and when first installed, I was getting this speed over wifi. However, recently I have noticed very slow download speed so I have done some speed tests and only getting around 70-220Mbps on my PC (with a 1Gbit wifi card). I am, doing this test with only my PC connected to the router. Is anybody able to provide me with some assistance? Please see my router status below, any help is appreciated. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000004.340256 qam25
22190000004.540256 qam11
32270000004.540256 qam12
42350000004.440256 qam13
52430000004.440256 qam14
62510000004.540256 qam15
72590000004.640256 qam16
82670000004.840256 qam17
92750000004.540256 qam18
102830000004.540256 qam19
112910000004.940256 qam20
122990000005.540256 qam21
133070000005.640256 qam22
143150000005.140256 qam23
153230000004.640256 qam24
163390000004.440256 qam26
173470000004.940256 qam27
18355000000540256 qam28
193630000004.840256 qam29
20371000000440256 qam30
213790000003.740256 qam31
223870000003.740256 qam32
23395000000440256 qam33
24403000000440256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3110
2Locked40.9110
3Locked40.9110
4Locked40.3160
5Locked40.990
6Locked40.3120
7Locked40.3130
8Locked40.3120
9Locked40.9180
10Locked40.3140
11Locked40.360
12Locked40.3100
13Locked40.380
14Locked40.3110
15Locked40.3110
16Locked40.3120
17Locked40.3130
18Locked40.370
19Locked40.3180
20Locked40.3160
21Locked40.3240
22Locked40.380
23Locked40.3140
24Locked40.99

0

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000044.5512064 qam3
23940000044.5512064 qam4
35370000044.5512064 qam2
46030000044.5512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000




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SMSM94
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Re: Download speed very poor

Network Log

Time Priority Description

29/05/2021 13:29:33Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2021 13:14:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 00:15:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 19:24:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 19:24:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2021 03:43:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2021 01:22:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2021 01:22:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 08:52:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 13:22:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 13:22:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 07:57:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2021 01:22:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2021 01:22:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 18:10:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 14:31:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 13:22:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 13:22:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2021 12:05:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2021 01:22:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Andrew-G
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Re: Download speed very poor

There's nothing obviously wrong with reported power levels, SNR, error counts, log entries, timeouts or modulation at the time you posted that data.

So unless the status data starts to look rather different, then you're looking for other causes of a fault.  You might setting up a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that'll show what's going on with your VM connection.  Post a LINK to a LIVE, SHARED graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post the link immediately.

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SMSM94
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Re: Download speed very poor

Hi there,

Thank you for your reply! I have set up a BQM now - 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/79556fc5c23fa87b589cd3a2103c1ecf507f8748

Please let me know if you spot anything out of the ordinary,

Cheers 

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Andrew-G
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Re: Download speed very poor

The intermittent latency peaks imply an equally intermittent noise problem.  Suggest you let the hub run for 24 hours or so without a restart (as that zeroes all the error counters), and then repost the Downstream and Upstream data again - what I'd be looking for first is any post-RS errors on the downstream, or T3 timeouts on the upstream.

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Re: Download speed very poor

My router has now been on for over 24hrs without interruption. Here is the router status below - 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000440256 qam25
22190000004.140256 qam11
32270000004.340256 qam12
42350000004.340256 qam13
52430000004.140256 qam14
62510000004.340256 qam15
72590000004.540256 qam16
82670000004.540256 qam17
92750000004.140256 qam18
102830000004.440256 qam19
112910000004.640256 qam20
122990000005.340256 qam21
133070000005.540256 qam22
14315000000540256 qam23
153230000004.540256 qam24
16339000000440256 qam26
173470000004.540256 qam27
183550000004.840256 qam28
193630000004.540256 qam29
203710000003.740256 qam30
213790000003.540256 qam31
223870000003.440256 qam32
233950000003.740256 qam33
244030000003.740256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3200
2Locked40.3140
3Locked40.9170
4Locked40.3250
5Locked40.9130
6Locked40.3170
7Locked40.3200
8Locked40.3140
9Locked40.3280
10Locked40.3230
11Locked40.370
12Locked40.9150
13Locked40.3140
14Locked40.3120
15Locked40.3200
16Locked40.9210
17Locked40.3210
18Locked40.9110
19Locked40.9290
20Locked40.3280
21Locked40.3270
22Locked40.3120
23Locked40.3180
24Locked40.3150

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000044.5512064 qam3
23940000044.5512064 qam4
35370000044.5512064 qam2
46030000046512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Download speed very poor

ime Priority Description

30/05/2021 03:49:40noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2021 03:49:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2021 13:29:33Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2021 13:14:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 00:15:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 19:24:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 19:24:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2021 03:43:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2021 01:22:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2021 01:22:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 08:52:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 13:22:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 13:22:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 07:57:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2021 01:22:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2021 01:22:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 18:10:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 14:31:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 13:22:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 13:22:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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SMSM94
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Message 8 of 12
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Re: Download speed very poor

I have just done a speedtest using ethernet on my laptop and achieved a speed of 650mbps but on wifi I only got 220mbps. I have previously had speed of 600mbps on wifi when the broadband was first installed so this is strange. Would buying a better router help solve this problem or is the reduced wifi speed just something I will just need to live with?

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Martin_N
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Message 9 of 12
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Re: Download speed very poor

Hi SMSM94,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with your broadband. We can certainly appreciate your frustration with this. 

 

I have located your account and taken a look on our side and nothing is showing up. 

 

While we appreciate this are basic check we do ask if you have been through or wireless hints and tips: https://virg.in/wifisos

 

^Martin

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SMSM94
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Message 10 of 12
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Re: Download speed very poor

Hi Martin,

Yes I have been through all the steps in the link provided prior to posting on this forum, nothing I do results in wifi speeds >230mbps.

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