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Download speed slow

externo6
Joining in

Hey all,

On the 500M package and getting (at best) 90MB download, upload seems OK at 50MB.

Running the speedtest via ethernet at 1gbps. Everything has been fine for 3ish years until the other day we had an outage in the area, since then speeds have been fluctuating and have not gone above 90mb (its like we are on the 100M package)

Hum 3 is in Modem Mode as I'm using Opnsense as my 'router'.

Already tried rebooting etc πŸ™‚

Network info that may help:

 

Item Status Comments

Acquired Downstream Channel (Hz)
619000000
Locked
Ranged Upstream Channel (Hz)
43099942
Locked
Provisioning State
Online
 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1619000000438256 qam27
2475000000638256 qam9
34830000006.338256 qam10
44910000005.538256 qam11
5499000000638256 qam12
65070000005.638256 qam13
75150000005.538256 qam14
85230000005.838256 qam15
95310000005.138256 qam16
105390000005.538256 qam17
115470000005.538256 qam18
125550000004.938256 qam19
135630000005.438256 qam20
14571000000437256 qam21
155790000004.938256 qam22
165870000004.438256 qam23
175950000004.338256 qam24
186030000004.538256 qam25
196110000003.938256 qam26
206270000003.737256 qam28
216350000003.437256 qam29
226430000003.937256 qam30
23651000000337256 qam31
246590000003.537256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.650
2Locked38.900
3Locked38.900
4Locked38.610
5Locked38.950
6Locked38.650
7Locked38.900
8Locked38.950
9Locked38.940
10Locked38.960
11Locked38.9110
12Locked38.600
13Locked38.600
14Locked37.610
15Locked38.660
16Locked38.600
17Locked38.660
18Locked38.650
19Locked38.610
20Locked37.6130
21Locked37.610
22Locked37.690
23Locked37.610
24Locked37.680

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14309994239512064 qam10
22360000039512064 qam13
33010001739512064 qam12
43659996939512064 qam11
54960005139512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0000

Many Thanks!

5 REPLIES 5

externo6
Joining in

Just noticed my downstream power levels look very low compared to the upload power levels?

Client62
Legend

getting (at best) 90MB - this is usually caused either by crossing a network connection that is either only capable of 10/100 Mb/s or by a faulty network cable that has de-rated a network connection from 1000Mb/s connect to 100Mb/s.

Power levels look look normal.  DS ( received ) / US ( transmitted ) power levels always differ.

Good thought, checked switch ports and they are all 1gbps on tested hosts and from Hub to Router. Also tested on multiple hosts that are connected at 1000mbps all receive the same. Download is better today at 200 - 300~mbps but still not near the 500 we normally get.

Client62
Legend

Often domestic kit is not capable of consuming data any faster.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.
The speed any device draws data at is limited by its data needs and technical abilities.





Hi Externo6,

Thanks for using the Community Forums to get this issue with your connection looked into, I am sorry if this has been causing some frustration πŸ˜₯

I have checked your services on my side just to check for any major issues, however everything seems okay on our side in terms of your Hub stats and channels. 

Can I just ask if you have your Hub in Modem Mode and connected to 3rd party equipment please?

Sometimes this stops your Hub from communicating with our systems, so we don't see a full breakdown of your services. 

Please let me know 😊

Thanks,

Megan_L