Download speed slow

[externo6]

Hey all,

On the 500M package and getting (at best) 90MB download, upload seems OK at 50MB.

Running the speedtest via ethernet at 1gbps. Everything has been fine for 3ish years until the other day we had an outage in the area, since then speeds have been fluctuating and have not gone above 90mb (its like we are on the 100M package)

Hum 3 is in Modem Mode as I'm using Opnsense as my 'router'.

Already tried rebooting etc 🙂

Network info that may help:

Item Status Comments

Acquired Downstream Channel (Hz)	619000000	Locked
Ranged Upstream Channel (Hz)	43099942	Locked
Provisioning State	Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	619000000	4	38	256 qam	27
2	475000000	6	38	256 qam	9
3	483000000	6.3	38	256 qam	10
4	491000000	5.5	38	256 qam	11
5	499000000	6	38	256 qam	12
6	507000000	5.6	38	256 qam	13
7	515000000	5.5	38	256 qam	14
8	523000000	5.8	38	256 qam	15
9	531000000	5.1	38	256 qam	16
10	539000000	5.5	38	256 qam	17
11	547000000	5.5	38	256 qam	18
12	555000000	4.9	38	256 qam	19
13	563000000	5.4	38	256 qam	20
14	571000000	4	37	256 qam	21
15	579000000	4.9	38	256 qam	22
16	587000000	4.4	38	256 qam	23
17	595000000	4.3	38	256 qam	24
18	603000000	4.5	38	256 qam	25
19	611000000	3.9	38	256 qam	26
20	627000000	3.7	37	256 qam	28
21	635000000	3.4	37	256 qam	29
22	643000000	3.9	37	256 qam	30
23	651000000	3	37	256 qam	31
24	659000000	3.5	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	5	0
2	Locked	38.9	0	0
3	Locked	38.9	0	0
4	Locked	38.6	1	0
5	Locked	38.9	5	0
6	Locked	38.6	5	0
7	Locked	38.9	0	0
8	Locked	38.9	5	0
9	Locked	38.9	4	0
10	Locked	38.9	6	0
11	Locked	38.9	11	0
12	Locked	38.6	0	0
13	Locked	38.6	0	0
14	Locked	37.6	1	0
15	Locked	38.6	6	0
16	Locked	38.6	0	0
17	Locked	38.6	6	0
18	Locked	38.6	5	0
19	Locked	38.6	1	0
20	Locked	37.6	13	0
21	Locked	37.6	1	0
22	Locked	37.6	9	0
23	Locked	37.6	1	0
24	Locked	37.6	8	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	43099942	39	5120	64 qam	10
2	23600000	39	5120	64 qam	13
3	30100017	39	5120	64 qam	12
4	36599969	39	5120	64 qam	11
5	49600051	39	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

Many Thanks!

[externo6]

Just noticed my downstream power levels look very low compared to the upload power levels?

[Client62]

getting (at best) 90MB - this is usually caused either by crossing a network connection that is either only capable of 10/100 Mb/s or by a faulty network cable that has de-rated a network connection from 1000Mb/s connect to 100Mb/s.

Power levels look look normal.  DS ( received ) / US ( transmitted ) power levels always differ.

[externo6]

Good thought, checked switch ports and they are all 1gbps on tested hosts and from Hub to Router. Also tested on multiple hosts that are connected at 1000mbps all receive the same. Download is better today at 200 - 300~mbps but still not near the 500 we normally get.

[Client62]

Often domestic kit is not capable of consuming data any faster.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.
The speed any device draws data at is limited by its data needs and technical abilities.

[Megan_L]

Hi Externo6,

Thanks for using the Community Forums to get this issue with your connection looked into, I am sorry if this has been causing some frustration 😥

I have checked your services on my side just to check for any major issues, however everything seems okay on our side in terms of your Hub stats and channels. 

Can I just ask if you have your Hub in Modem Mode and connected to 3rd party equipment please?

Sometimes this stops your Hub from communicating with our systems, so we don't see a full breakdown of your services. 

Please let me know 😊

Thanks,

Megan_L