Virgin Media Community

[Turner1944]

Im on m100 and im only getting 16.5 download and 6.8 upload.

[jbrennand]

Is that over wifi or on ethernet connections?

If wifi can you test on an ethernet connection for comparison? Also, what devices (make/model) are you using that gets those speeds

[Turner1944]

Hi john thanks for replying, its on a desk top on wifi, I tested the speed on the desktop and a mobile on various test sites and all results werr roughly the same.

[jbrennand]

And when you connect the desktop on an ethernet cable connection what does it get?

[Turner1944]

It still saying 17.2.

[Zak_M]

Good evening @Turner1944 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your broadband. 

Is the hub being used in router mode? When was the last time the hub was factory reset (via the pinhole on the back of the hub) 

Kind regards,

Zak_M

[Turner1944]

Hi zak, 

II did the factory reset and its hardly made a difference, its gone from 16.5 download to 20.6 and upload 6.8 to 7.2. Still no where near the speed im paying for 😢

[Jodi_S]

Thanks for coming back to us Turner1944,

We understand the frustration these speeds are causing you, especially as you have tried the speed test on a wired connection and already performed a pin hole reset and it has not improved the services.

Remotely looking from our end with the details you have provided from your community profile we have located you account and done dome further checks from our end.

Currently everything is looking as it should, there are no power level issues, or SNR issues, no area faults that could be affecting you.

Have you performed a speed test via the Ethernet cable this morning?

Kind regards Jodi. 

[Turner1944]

Hi jodi, 

Sorry for the delay I was waiting for an ethernet cable, I've tested it this morning without a cable and it was 37, with a cable it was 79 which is brilliant! But that was sitting right by the box, to get a better speed on the desktops in my sons bedrooms would mean 3cables running from the front room through the hall and up the stairs to the bedrooms! Any other ideas😁.

Sam.

[Zak_M]

Thank you for coming back to us. 

We have loads of useful hints and tips for your WiFi if you visit here

Kind regards,

Zak_M