I hope someone can help as I'm experiencing some issues regarding my Hub3 on a 100Mbps contract. I've been using this hub for many months now and it's been absolutely fine, however recently a number of pieces of equipment (e.g. computers and mobiles over wifi and SkyQ box via ethernet) have been downloading very slowly in the evenings. Earlier in the day is fine.
Now for the confusing bit: I've tested our download speed using numerous online speed tests. All report good speeds in the morning. But, all but one (Speedtest.net) then report an evening download speed of 1-2 Mbps - consistent with the inability to watch films on our Sky box (or at least waiting for ages for them to download, which was not a problem in the past). In contrast, Speedtest reports 100 Mbps BUT only using the server that it automatically connects to. If I manually choose a different server (eg Virgin Media in London) and rerun the test, then they ALL report 1-2 Mbps.
I've spoken to Virgin's people via telephone and they insist all is OK because Speedtest reports 100 Mbps. However, they did suggest a Hub reset which didn't help at all. They wont book an engineer as 'nothing is wrong with the equipment', so I've only been allowed to make a complaint.
There IS something wrong! How can multiple connected devices all show the same poor download speeds and only one speed test show what I am actually paying for (of course this happens to be the test recommended by Virgin!).
Any suggests on this will be very welcome as I'm at my wits end over this and about to cancel my contract. Thanks!!
Firstly set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the Hub, it will take a few hours to get any kind of trend showing.
Post a link to your BQM on here.
Type 192.168.0.1 (192.168.100.1 in Modem mode ) into your browser URL bar and press enter. When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along soon to decipher the info.
Sorry to hear that you're not receiving your expected speeds.
From having a look at the back end of your services, I can see that all your power levels seem to be within all the expected parameters. Although, I have noticed some abnormalities within the past 7 days. The BQM graph does also show a few noticeable issues.
I have arranged for a tech to come out as this does seem quite unusual. You can check your appointment time via your My Virgin Media account and rearrange if need be.
Having had the engineer attend - he agreed there was a problem - the following day the issues were resolved and we were getting constant download speeds around 100 Mbps. Now the problems are back we are back to below 5Mbps in the evening (now 7,30pm) but this time it is variable. It will be very low for most of the time, then fast for a minute or two, then very slow again. NOT HAPPY!!!!!!!
Having had the engineer attend - he agreed there was a problem - the following day the issues were resolved and we were getting constant download speeds around 100Mbps. However, now we are again getting very slow speeds (about 2-4Mbps) in the evenings (it's now 7.30pm) for most of the time, then it jumps up to about 100 for a minute or two, and then back to very slow. NOT HAPPY AT ALL !!!!