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Download speed has dropped from 350mbps to 29mbps

As the title states there is a huge problem in glasgow with download speeds. Past 2days it has sat below 30mbps.

I connot get through to anyone on the phone. No reply on twitter and Web page showing no issues. 

What is going on? And why will no one acknowledge the issue? 

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Alessandro Volta
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Message 2 of 17
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Re: Download speed has dropped from 350mbps to 29mbps

Over a wired or wireless connection?


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Message 3 of 17
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Re: Download speed has dropped from 350mbps to 29mbps

Wired. My wireless is even worse 

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Re: Download speed has dropped from 350mbps to 29mbps

Screenshot_20200519-200525.png

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Message 5 of 17
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Re: Download speed has dropped from 350mbps to 29mbps

Thank you for the post Macleod3a.

 

It looks like the results you've posted are wireless, could you please post a wired speed test as well? 

 

Are you able to access your network logs in your Hub and post them here as well? Make sure any personal information including IP addresses are removed. 

 

Thank you, Emily.

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Message 6 of 17
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Re: Download speed has dropped from 350mbps to 29mbps

Every one that has virgin has the same problem. I will post the logs when I get a chance but can't you see this is a fault at your end. 

 

Virgin are purposely restricting speeds! For the whole country. 

 

Everyone I know that is on virgin across the UK has the same issue. Everyone in down detector has the same issue. 

 

 

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Alessandro Volta
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Message 7 of 17
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Re: Download speed has dropped from 350mbps to 29mbps

Everyone?

A1A21FEC-9AA6-4C8D-A53A-F1ADF42048C8.jpeg

5BEC10AA-0157-4A34-8DC8-752BEE2DC786.png


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Message 8 of 17
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Re: Download speed has dropped from 350mbps to 29mbps

OK so your a smart ****

 

1tb Internet customer 😕

 

There is always 1 that jumps in on a forum just to be a wido.

 

Well done your 1 that has not faced the issues that are plaguing the whole UK. 

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Alessandro Volta
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Message 9 of 17
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Re: Download speed has dropped from 350mbps to 29mbps

1TB? I wish.

Regardless of the speed config it’s the same cable from a shared cabinet.

My whole street has Virgin with no issues.

My parents street have no issues.

There are no “UK” wise issues. 

There’s also no throttling otherwise I wouldn’t be still able to pull 1 terabyte (*cough* gigabit) speeds. 


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Message 10 of 17
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Re: Download speed has dropped from 350mbps to 29mbps

Have you not looked at the reports online? 

 

Have you not experienced the down time.?

 

Have you not seen virgins twitter atateikg they have issues across the UK? 

 

How can you come in here and say there is no issues? 

 

Please do not comment unless you have something helpful for the rest of the customers who are experiencing issues with virgin broadband. 

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