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Natalie_L
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Re: Download speed extremely slow… no help from Virgin via Phone, just been told to wait 48hrs. H...

Hi gseb27, 

 

Thank you for your reply, 

 

I am afraid we are unable to confirm how long this issue will last but we have been provided with the estimated fix date/time of 13th October. 

Our team will be doing all they can to resolve this matter as quickly as possible. 

 

For information regarding the loss of service credit policy, please click here

 

Thanks

 

.

Nat
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