I've been experiencing some serious issues with the download speed on my 200Mbps broadband. The speed comes down to 4 Mbps (or in that range), however upstream is absolutely fine (10 Mbps), it's been like this erratically for the last week. Is there some sort of issue with my line speed, does it need to re-profiled?
Also as a side note, the wifi on these Superhubs are quite poor.
I've located your details and there appears to be an SNR fault present within the area under the ticket reference F006557168, with a review set for 27 SEP 2018.
You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.