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JonnyB79
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Download Speed

Paying £66 a month which includes 100MB download speeds. Over the last 7-10 days only been getting 18-20MB. Reset the hub numerous times and ran numerous speed tests. 

Any time scale to get it back up to normal speeds or do we get a refund for the cost we are paying but not getting. 

Thanks 

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gary_dexter
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Alessandro Volta
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Re: Download Speed

What are you speedtesting with? And via a wired or wireless connection?

Please speedtest with a wired connection to a gigabit-enabled device with a CAT5e/6/7 cable and then post the link to the speedtest result back here.

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JonnyB79
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Re: Download Speed

Hi 

Tested over wired (using Cat5e) and WiFi 

I can’t upload the link for some reason

On wired it is:

D- 22.4mb U- 0.8Mb

Wifi is:

D- 22.1mb U- 1.8mb

 

 

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gary_dexter
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Alessandro Volta
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Re: Download Speed

Can you do the speedtest then link the test reults url back here please.

Pictures have to be approved before they can be displayed.

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JonnyB79
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Re: Download Speed

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