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Anonymous
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Download Speed Normal, Upload Speed Slow

So I have been having this issue which I have noticed lately, where my download speed is normal, but my upload speed (which is usually at 20mb/s) throughout most of the day drops to anywhere between 1.5 and 10 mb/s, usually on the lower end. I have tried resetting the router, and all tips on the virgin media website, however this has not fixed the issue. I am also on ethernet. I have performed a speed test with the website SamKnows and from that, I am seeing that the speed to my router is also this slow. The peculiar thing is that it randomly and suddenly returns to normal at some point during the evening. Would appreciate it if anyone could help 🙂

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MikeRobbo
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Alessandro Volta
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Re: Download Speed Normal, Upload Speed Slow

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: Download Speed Normal, Upload Speed Slow

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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audetto74
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Re: Download Speed Normal, Upload Speed Slow

Same happened to me since the first lockdown.

I suspect there is nothing random in it, either VM intentionally limiting the speed or over utilisation during work & school hours.

For me it only (& always) happens to upload speed, never to download speed.

Had plenty of visits form VM who fixed signal strength multiple times, but never fixed it properly.

 

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