Virgin Media Community

[Frosts241]

Hi.

I want to keep it relatively brief as quite a few other posts havee detailed their frustrations on this.

I am currently on the highest tier of broadband. I want to downgrade to a lower tier of broadband. You can only upgrade on the website, and I've confirmed this by looking at other posts. Their solution has been to phone Virgin in.

My problem is I can't talk. Is there a way to do this over text? I've struggled to find anyway to contact virgin on the website at all. Thanks in advance.

[gary_dexter]

You can use the sms service yes 

[Frosts241]

I've been unablee to find the sms service.

[Andruser · Accepted solution]

Unhelpfully buried on the VM forum is the statement below.  But don't get your hopes up.   Why not try our Text Messaging Service?

It's a great way to get help with your services.

Just send your query to 07533051809 and we'll text you back.

We're open 8am - 8pm Monday to Friday, 8am - 5pm weekends.

[Frosts241]

This is perfect, thank you!