Why is it that it is impossible to downgrade my broadband package on the Virgin website when it is so easy to upgrade it? In this day and age is everything about greed with these mega company's. They ask you to phone them to downgrade but this causes hours of unanswered calls made worse by Covid apparently, even tough their upgrade or new customers services don't seem to be affected by it at all and can be done instantly online or answered quickly on the phone. The capability of adding a downgrade for packages with an online option should be no different than an upgrade one.
Just had a letter to say my 200m package is going up by another £3.50 to over £50.
With my wife being made redundant because of the Covid situation and income not being as it should be at the moment you think they would be making life a little easier for us. But apparently not, it's still about the money.
I wish to cut my connection to the 100m scheme and half my bills for a while or maybe even cancel completely, but it seems that is just near impossible to do at the moment. Even new customers get stuff far cheaper than myself even though I have been a customer for over 20 years.
Get your act together Virgin and make it easier for us through this tough time. Conning us into hanging up over unanswered phone calls is unacceptable and downright wrong.