Do I need a hub 5 for 1GB?

[Rewind303]

Hi all, new to the forum, appreciate your help.

I've just upgraded to 1Gb from 500mb via the Volt offer. According to the emails service should go live today.

I've seen nothing about a new hub, my current one is a hub 3 which is nice and stable,

I use it in modem mode as I have Asus WiFi Mesh throughout the house.

Many thanks!

[legacy1]

You will need a hub 5 yes

[Rewind303]

Thanks for the quick response.
Do you mean I will need one in order to receive 1GB to the prem or to get the most out of it?

[legacy1]

Just to not need a upgrade from a hub 4 in some years and that you be ready to get a better router when more speed happens.

[Tudor · Accepted solution]

As you have a Hub3 this does not support a 1G connection, so you will get a replacement hub.

[Akua_A]

Hi @Rewind303.

Welcome to our community forums and thank you for your first post.

As mentioned by @Tudor, you would have been offered a new hub to receive these speeds. I can however see you have been in contact with our team who offered a resolution. Is there anything else we can help with today?

Thanks,

[Rewind303]

Thank you! Yes. Some issues with the original order but all sorted and hub upgrade incoming.