Dissapointed with 1Gig

[Kat-Carrion]

As Title advises. 

Recently signed up to 1Gig service. Have not managed to achieve anything over 900 via Wired connection. Seems to always be around 450 - 550 ish. My device(s) are 1Gig capable and have tried using 2 different cat5e cables to no avail. 

Have used SamKnows and can see Hub5 getting the advertised 1Gig but simply not getting anyway near the speed I should be.

Upload is fine, seems to be only download.

Have tested in Safe mode networking + modem mode on Hub5.

Called Virgin previously, was advised there appeared to be a fault in area and said it would be fixed in 24 hours, called back 24 hours after and was advised they would pass it to the tech team to look into and that it would be resolved. 

Still getting this speed. Still in my 14 day cooling off period and debating just going down to the M500 package if thats all I am going to get.

I'd understand if I was maybe getting say 750 / 800 or so, but the fact im not reaching over the 500 is really dissapointing when paying for a Gig service. 

Hoping people can relate / VM can offer some actual help.

[jbrennand]

Can you test it as below and that will show if 1GB is being supplied. see links at end
___________________________________________________

Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why do it this way ...
see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[Kat-Carrion]

Hi John,

In safe Mode + Networking and Hub in Router mode (Partner is WFH) I am actually getting 

1143 on hub - 947 on my PC. 

I don't have any AV running and don't see what possible QoS software, unknown/flaky software I could have that would be cutting my speed in half essentially. 

Any ideas?

Thanks,

Kat

[jbrennand]

So in safe mode you are getting full speeds. So something on the PC is throttling the speeds.

Try different browsers - people have reported speed issues on Chrome recently. Is it a Dell perhaps? If so turn off SmartByte.

After that... I am all Macs so not much help. Any clues in the 3 links at the end of the other post?

[Kat-Carrion]

Hi John,

So after re-booting back into normal mode I ran a test again and got 500 ish.

I looked at what programs I have that run from start up and remembered that Valorents Anti-cheat (Named Vanguard) is a Kernel level Anti-cheat. I thought at a whim I would delete this as it could be doing something weird with the network as part of the Anti-cheat. 

Restarted PC after, done test and boom get 950 download.

Have done several tests now since, different browsers, different speed test websites and all seem to be giving me  900+.

What is even weirder is that my Wifi on my work laptop instantly increased as well, going from 300 ish to 900...Over wifi. 

Will keep monitoring it over the next few days and report back that the results stay the same.

Thanks,

K