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Dismal upload speeds

Joining in

I'm having a dilemma 😫  Do I stay or do i go somewhere else. 

My son is trying to make a career for himself by streaming video games on the Internet. To do this he needs a decent upload speed. Lately we've been getting 8mbs or 7mbs, which is not good, but the other night we got an astounding 0.09mbs upload 😲😟

My account is supposed to be M350, which we got because of the good uploads but since getting that we've had nothing but issues.  

It's not good enough,  I'm not getting what I ordered and it's not fit for purpose.  So I'm toying with cancelling my contract and going somewhere else like Sky or BT.

Any advice before I make my decision?



Very Insightful Person
Very Insightful Person
Check the upload speeds directly at the Hub as per below - this will show whether the issues lay with the VM connection or your son's equipment.

As you expect >100Mbps download - then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”

( ).

This ensures that NO other devices are connected

Test speeds at

- try on 2 different browsers as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.