Disconnects and noware near rated Speed or even minimum package speed

[Weedkillers]

Hiya All Any advice welcome I had issues with my M350 account but upgraded to 1.1gbs hoping the new router would help I have 2 Problems 1.  Intermittent line dropouts still continue (a lot in the past day) 2.  Download speed is still 300-320mbs (not 1.1gbs)   my upload now is 50mbs so that did increase I’m not an expert but I think I need and engineer and its a possible issue with cable to cabinet I use cat6e cables and swapped (also tried cat5e) I have tried in Router mode Modem Mode with a Asus RT-AC88U router (all my internal network is fine) Thankyou in advance 03-11-2022 09:41:51 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=********;CMTS-MAC=******** =1.1;CM-VER=3.1; 03-11-2022 09:41:46 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=*********;CMTS-********;CM-QOS=1.1;CM-VER=3.1; 03-11-2022 09:41:43 notice TLV-11 - unrecognized OID;CM-MAC=********;CMTS-MAC=********CM-QOS=1.1;CM-VER=3.1; Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 46200000 54.5 5120 QAM 64 1 1 39400000 54 5120 QAM 64 2 2 32600000 53.5 5120 QAM 64 3 3 25800000 53 5120 QAM 64 4 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 139000000 0 37 QAM 256 1 2 147000000 0.4 37 QAM 256 2 3 155000000 0.4 36 QAM 256 3 4 163000000 0.5 37 QAM 256 4 5 171000000 0.8 38 QAM 256 5 6 179000000 -1.1 38 QAM 256 6 7 187000000 -1.2 37 QAM 256 7 8 195000000 -1.3 38 QAM 256 8 9 203000000 -1.5 37 QAM 256 9 10 211000000 -1.5 37 QAM 256 10 11 219000000 -1.7 36 QAM 256 11 12 227000000 -1.6 35 QAM 256 12 13 235000000 -1.4 38 QAM 256 13 14 243000000 -1.1 38 QAM 256 14 15 251000000 0.8 38 QAM 256 15 16 259000000 0.9 38 QAM 256 16 17 267000000 0.8 38 QAM 256 17 18 275000000 -1.1 38 QAM 256 18 19 283000000 -1.3 38 QAM 256 19 20 291000000 -1.3 38 QAM 256 20 21 299000000 -1.1 38 QAM 256 21 22 307000000 0.9 38 QAM 256 22 23 315000000 -1 38 QAM 256 23 24 323000000 -1.3 38 QAM 256 24 25 331000000 -1.3 38 QAM 256 25 26 339000000 -1.3 38 QAM 256 26 27 347000000 -1.5 38 QAM 256 27 28 355000000 -1.9 38 QAM 256 28 29 363000000 -2.1 38 QAM 256 29 30 371000000 -2.4 38 QAM 256 30 31 379000000 -2.6 38 QAM 256 31 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 37 78948 93216 2 Locked 37 141882 23107 3 Locked 36 697361 70 4 Locked 37 455705 115 5 Locked 38 13959 222 6 Locked 38 14696 719 7 Locked 37 15130 921 8 Locked 38 15493 620 9 Locked 37 14607 219 10 Locked 37 11335 58 11 Locked 36 6386 23 12 Locked 35 2564 4 13 Locked 38 1328 0 14 Locked 38 1216 0 15 Locked 38 1192 0 16 Locked 38 1182 1 17 Locked 38 1087 0 18 Locked 38 962 0 19 Locked 38 820 0 20 Locked 38 670 0 21 Locked 38 526 0 22 Locked 38 465 0 23 Locked 38 436 0 24 Locked 38 494 0 25 Locked 38 466 0 26 Locked 38 444 0 27 Locked 38 403 0 28 Locked 38 385 0 29 Locked 38 336 0 30 Locked 38 305 0 31 Locked 38 319

[carl_pearce]

I'd suggest sticking to one thread.

Your upstream channel's power levels are too high, so you'll probably need an engineer visit to sort.

[Chris_W1]

Hi Weedkillers, thanks for the message and sorry to hear that there is an issue with the broadband. 

I will send you a private message so that this can be looked into further. 

Kind regards, Chris.