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Defiance
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Disconnections for the past month or so

Hiya's,

On 350mb, been same address since 2010, besides very minimal downtimes thing's been great

The last five weeks or so have been horrid, worse as i get to on of a weekend (but some times i try during the week just as bad

Can connect and stay on for minutes to seconds or get lucky and have a decent session

Hopefully i post the details correctly ...........

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1474250000038256 qam9
2482250000038256 qam10
3490250000-0.238256 qam11
4498250000-0.538256 qam12
5506250000-0.538256 qam13
6514250000-0.738256 qam14
7522250000-138256 qam15
8530250000-1.238256 qam16
9538250000-1.538256 qam17
10546250000-1.738256 qam18
11554250000-238256 qam19
12562250000-2.538256 qam20
13570250000-338256 qam21
14578250000-3.538256 qam22
15586250000-3.538256 qam23
16594250000-3.538256 qam24
17602250000-3.538256 qam25
18610250000-438256 qam26
19618250000-4.537256 qam27
20658250000-438256 qam28
21666250000-3.738256 qam29
22674250000-3.737256 qam30
23682250000-3.538256 qam31
24690250000-3.737256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.940
2Locked38.950
3Locked38.960
4Locked38.950
5Locked38.950
6Locked38.950
7Locked38.650
8Locked38.650
9Locked38.6120
10Locked38.650
11Locked38.950
12Locked38.660
13Locked38.600
14Locked38.6180
15Locked38.950
16Locked38.960
17Locked38.650
18Locked38.650
19Locked37.640
20Locked38.600
21Locked38.960
22Locked37.600
23Locked38.640
24Locked37.6130
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Defiance
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Re: Disconnections for the past month or so

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000043.8512064 qam1
23940000043.8512064 qam2
32580000045512064 qam4
43260000044512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

07/09/2021 07:57:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 07:56:26Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 07:27:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 07:27:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 07:18:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2021 14:46:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2021 13:22:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2021 17:18:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2021 14:01:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2021 18:47:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2021 04:21:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2021 10:20:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2021 02:01:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2021 15:43:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2021 13:43:38ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 16:49:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 04:21:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/08/2021 23:50:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/08/2021 23:39:7criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/08/2021 23:39:6Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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lotharmat
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Helpful Answer

Re: Disconnections for the past month or so

Hub stats look fine - Maybe a little wide spread of D/S power which could be causing issues!

Have you set up a BQM? This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

Defiance
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Re: Disconnections for the past month or so

Hiya,

Never tried BQM before so here goes

Will get it and wait a while as you say and try and share as you descibe

Many Thanks

Def

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7f131420fa50661e5cc0d93f3bcbf120014e0379
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lotharmat
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Re: Disconnections for the past month or so

Awesome - I can see a drop at about 0915 hrs




------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Defiance
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Re: Disconnections for the past month or so

Hiya,

As usual i was up around 6am, it seems after early morning the discos slow

Worst times for me are Friday-Monday, impossible even lastnight for me to stay connected and that was around 4pm onwards

Hopefully with this logging it might help through this week stats-wise

ps : The link i put just shows text for me is that correct ?? (i found how to check the graph on the site you linked (after a bit of head scratching lol)

Thanks

Def

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lotharmat
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Re: Disconnections for the past month or so

Hee hee..

I just highlight the link, right-click and 'go-to link' works fine!




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Defiance
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Message 8 of 68
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Re: Disconnections for the past month or so

https://www.speedtest.net/results?sh=bf895240669c8f111cf21bac583c37fb

No idea if this can shed light on things

Yesterday i got both up/down of less than 10mb that's the lowest ever i think

Also,my connection for ages has slid from 80-90mb down upto around the more usual 360mb, way i tried to get around this was a reboot of the hub3

Cheers

Def

Connection on/off now every few seconds .......... last test between losing conx

Ping ms
13
Download Mbps
86.96
Upload Mbps
37.20
 
So losing conx and being bumped down as usual to real low speed lol
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Zach_R
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Re: Disconnections for the past month or so

Hi @Defiance,

Thank you for your posts. I am so sorry to hear you're having a little bit of trouble with your connection recently.

I've taken a look at the BQM, and it looks like there was a drop out at around 3pm yesterday. Did you face an issue then, or did you disconnect/reboot the router at all?

If the problem is ongoing today for you, can you confirm if you're noticing any pattern to the drop outs and issues that occur? For example, are they happening at around the same time(s) each day? Is it each day or does it vary? Is your wireless/Wi-Fi worse than you're wired connection? Are any other devices in the home being used at the same time that the issue begins which may be causing interference? etc.

The more info we can get on what's going on and when, the better.

Thanks,
 



Zach - Forum Team


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Defiance
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Re: Disconnections for the past month or so

Hiya,

Saturday was horrid, i was trying to host a American Truck Sim session, ended up letting an american mate host, i just kept losing connection, but, they were so fast from the lost connection to reconnectes state that a loss/connect was only like 3 seconds or so

IIRC i had mentioned to an online mate it could be random with no method or rhyme to it but cable mode i found (maybe placebo) more stable, so i said i'll set it to cable, that's where the fun started

Logged on to swap to cable mode, did so and waited and waited and waited, light on hub went through red/green/orange (can't rem orders) but needless to say the hub was stuck in i guess a non booting state, so i did a pin reset

After eventually getting back online i ran two i believe online virgin tests, second time it found a problem, came up with we are checking something further, then said fault was found and i needed a visit

So the earliest booking i could take was tomorrow Tuesday 8-12

When i did get back online Saturday an ookla test showed my speed was down to 90.58 down and usual 37.12 up

The BQM for Saturday shows a block of red, guess that's the downtime lol

Cheers

Take Care

Def

EDIT : The pattern was random times and amounts of disconnections, but as i was maybe more online Fridays to Monday that's obviously when i saw them, that said early am was a pretty cert for discos and weekend as i say no set time

Yesterday (Sunday) i was out from mid morning and i don't think i went on pc at all after getting home around 3-30ish, so Sunday i can't give any insight but the BQM doesn't show any red for me

Ohh, ookla shows my speed now is up to what the 350 should be

 

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