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Message 1 of 19
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Disconnections all the time for a few days now.

 

I've been having a lot of problems with speeds and disconnections, i'm on 100mb, and of course for virgin everything is always fine, been disconnecting almost every min that i quit working.

When i'm running speeds everything is fine most of the time, but and then DC again, i've restarted the Hub the way everyone keeps saying to do and still the same problem.

Here is what i have in my hub settings, don't know much about what it means.

Can anyone help me with this?

 

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked1411000000 Hz256 QAM-2.7 dBmV 37.9 dB299297
Locked2419000000 Hz256 QAM-2.4 dBmV 38.3 dB10341031
Locked3427000000 Hz256 QAM-3.0 dBmV 37.9 dB945944
Locked4435000000 Hz256 QAM-2.3 dBmV 38.3 dB936936
Locked5443000000 Hz256 QAM-2.9 dBmV 37.6 dB916916
Locked6451000000 Hz256 QAM-2.4 dBmV 39.0 dB10021002
Locked7459000000 Hz256 QAM-3.0 dBmV 37.9 dB305305
Locked8467000000 Hz256 QAM-2.4 dBmV 37.9 dB983982

 

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked1053700000 HzATDMA49.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked1239400000 HzATDMA48.0 dBmV16QAM6400000 Hz5120 Ksym/sec
Locked1146200000 HzATDMA48.0 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked960300000 HzATDMA49.5 dBmV64QAM6400000 Hz5120 Ksym/sec
 

 

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Message 2 of 19
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Re: Disconnections all the time for a few days now.

Apart from the internet disconnect almost every min now when it comes back i get so slow speeds.

I can't work, i can't have my daughter doing school, and gaming is disconnections after disconnections.

 Sat 16/05/2020 23:384.98 Mbps8.19 Mbps0.12 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:3111.96 Mbps11.13 Mbps0.37 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:156.74 Mbps4.46 Mbps4.12 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:156.74 Mbps4.46 Mbps0.00 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:156.74 Mbps21.12 Mbps21.12 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:156.74 Mbps21.12 Mbps1.85 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:156.74 Mbps21.12 Mbps1.91 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:1316.62 Mbps16.47 Mbps2.25 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:0820.32 Mbps6.22 Mbps2.61 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:0430.05 Mbps16.64 Mbps0.53 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:0310.91 Mbps19.97 Mbps1.29 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:023.32 Mbps1.13 Mbps0.10 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:0114.99 Mbps17.30 Mbps0.63 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 22:5011.25 Mbps15.98 Mbps0.38 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 22:4511.18 Mbps15.11 Mbps3.92 Mbps86.26.185.184Virgin Media
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Message 3 of 19
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Re: Disconnections all the time for a few days now.

This still continues, with high spikes of latency, disconnects almost every min and when returns, comes with really slow connection.

Can't work, my daughter can't do school, and tried to do some online gaming as well, but it's pointless keep disconnecting all the time.

Just some speeds from the last 1h30, and this has been my torment every day

 

Sat 16/05/2020 23:384.98 Mbps8.19 Mbps0.12 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:3111.96 Mbps11.13 Mbps0.37 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:156.74 Mbps4.46 Mbps4.12 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:156.74 Mbps4.46 Mbps0.00 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:156.74 Mbps21.12 Mbps21.12 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:156.74 Mbps21.12 Mbps1.85 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:156.74 Mbps21.12 Mbps1.91 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:1316.62 Mbps16.47 Mbps2.25 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:0820.32 Mbps6.22 Mbps2.61 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:0430.05 Mbps16.64 Mbps0.53 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:0310.91 Mbps19.97 Mbps1.29 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:023.32 Mbps1.13 Mbps0.10 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 23:0114.99 Mbps17.30 Mbps0.63 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 22:5011.25 Mbps15.98 Mbps0.38 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 22:4511.18 Mbps15.11 Mbps3.92 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 22:4023.09 Mbps21.36 Mbps2.36 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 22:3622.54 Mbps17.82 Mbps0.45 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 22:3520.37 Mbps24.39 Mbps3.61 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 22:3420.95 Mbps19.89 Mbps3.44 Mbps86.26.185.184Virgin Media
 Sat 16/05/2020 22:3314.21 Mbps14.64 Mbps2.93 Mbps86.26.185.184Virgin Media
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Message 4 of 19
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Re: Disconnections all the time for a few days now.

This still continues, with high spikes of latency, disconnects almost every min and when returns, comes with really slow connection.

Can't work, my daughter can't do school, and tried to do some online gaming as well, but it's pointless keep disconnecting all the time.

 

 

 

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Message 5 of 19
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Re: Disconnections all the time for a few days now.

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Message 6 of 19
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Re: Disconnections all the time for a few days now.

Can you set up a BQM

HERE

 Run it for say 24 hrs, and post the result.

Looks like an area issuebut lets check it out.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 7 of 19
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Re: Disconnections all the time for a few days now.

My Broadband Ping - House

My Broadband Ping - House

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Message 8 of 19
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Re: Disconnections all the time for a few days now.

Anyone has any thoughts?  

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Message 9 of 19
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Re: Disconnections all the time for a few days now.

My Broadband Ping - House

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Message 10 of 19
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Re: Disconnections all the time for a few days now.

My Broadband Ping - House

 

I've tried everything in my power to sort this problem out,  i don't know what to do anymore.

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