Thanks but is there something I need to do to get VM to reply here?
The forum staff are responding to very high volumes at the moment, and because urgent stuff like vulnerable customers, loss of landline etc has to be dealt with, the response times from VM staff for other things is considerably longer than normal. Even if/when you get a response, it'll likely be a fault reference and a fix date, on the basis of probability (from reports in this forum) the fix date will come and go with no improvement, and when you enquire again the new fix date will be a month or so ahead.
Over-utilisation isn't like other faults. Noise problems, power issues, even complete loss of connection can be fixed relatively quickly, cheaply and easily. Over-utilisation is often complex, costly and requires a lot of planning and analysis to resolve - so in a lot of cases it seems VM simply don't bother. And at the moment that's doubly so, because VM will be thinking "no point spending money to fix this, it'll all go back to normal when Covid is done and dusted".
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks