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Day and Evening High Latency and Packet Loss Area 20

Hi there, this has been going on pretty much since the start of lockdown - very high latency during the day/evening and packet loss.Here's a BQM from a typical day (05/11/20):

My Broadband Ping - VM-SE20

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Stats from Hub 3.0 in router mode:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12987500003.738256 qam21
21387500004.338256 qam1
31467500004.338256 qam2
41547500004.338256 qam3
5162750000438256 qam4
61707500003.738256 qam5
71787500003.538256 qam6
81867500003.538256 qam7
91947500003.538256 qam8
102027500003.538256 qam9
112107500003.238256 qam10
122187500003.438256 qam11
132267500003.238256 qam12
142347500003.238256 qam13
152427500003.238256 qam14
16250750000338256 qam15
172587500002.538256 qam16
182667500002.238256 qam17
192747500002.738256 qam18
202827500003.738256 qam19
212907500003.738256 qam20
223067500003.540256 qam22
233147500003.538256 qam23
243227500003.438256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9110
2Locked38.6120
3Locked38.6240
4Locked38.6230
5Locked38.6270
6Locked38.6270
7Locked38.6310
8Locked38.6410
9Locked38.9150
10Locked38.9140
11Locked38.9330
12Locked38.9350
13Locked38.9210
14Locked38.9200
15Locked38.9160
16Locked38.9210
17Locked38.9200
18Locked38.6230
19Locked38.9300
20Locked38.9200
21Locked38.9200
22Locked40.3210
23Locked38.6220
24Locked38.9210

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000042.3512064 qam3
23260000041.8512064 qam4
34620000043.5512064 qam2
45370000043.8512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00120
2ATDMA00200
3ATDMA00170
4ATDMA00150

 

Network Log

Time Priority Description

06/11/2020 10:36:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 10:36:50criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 08:50:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 08:50:40criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 03:27:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 03:27:31criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Day and Evening High Latency and Packet Loss Area 20

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