Menu
Reply
Huzaifa
  • 10
  • 0
  • 0
Joining in
398 Views
Message 1 of 8
Flag for a moderator

Daily disconnection & Packet loss

Every night without fail between 12am - 12:45 the router will disconnect and spend about 5-10minutes before the connection returns. This started roughly a month or so ago.

I have factory reset the super hub 3 yet has made no difference, in addition to multiple resets in an attempt to tackle the above and below issue.

Experiencing constant packet loss which makes playing online gaming problematic at times, definitely not smooth as it used to be. If someone can view my below stats and advise further, or perhaps an engineer is required?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bea740df9081b7706e8d66c59854dbdaca... 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-338256 qam25
2203000000-340256 qam9
3211000000-2.538256 qam10
4227000000-235256 qam12
5235000000-2.438256 qam13
6243000000-338256 qam14
7251000000-3.538256 qam15
8259000000-3.538256 qam16
9267000000-3.438256 qam17
10275000000-3.238256 qam18
11283000000-2.738256 qam19
12291000000-2.738256 qam20
13299000000-2.538256 qam21
14307000000-2.538256 qam22
15315000000-2.538256 qam23
16323000000-2.938256 qam24
17371000000-2.238256 qam26
18379000000-2.238256 qam27
19387000000-2.438256 qam28
20395000000-2.438256 qam29
21403000000-2.738256 qam30
22411000000-338256 qam31
23419000000-3.438256 qam32

 

0 Kudos
Reply
Huzaifa
  • 10
  • 0
  • 0
Joining in
397 Views
Message 2 of 8
Flag for a moderator

Re: Daily disconnection & Packet loss

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 51 5120 64 qam 1
2 25799882 51 5120 64 qam 4
3 32599961 51 5120 64 qam 3
4 39400000 51 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 2 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
0 Kudos
Reply
Huzaifa
  • 10
  • 0
  • 0
Joining in
393 Views
Message 3 of 8
Flag for a moderator

Re: Daily disconnection & Packet loss

Network Log

02/12/2020 21:39:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:39:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:39:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:39:39Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:35:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:35:9Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:34:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:34:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:31:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:31:8Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:25:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:25:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:23:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:23:26Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:21:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:21:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:20:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:20:50Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:19:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2020 21:19:3Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Huzaifa
  • 10
  • 0
  • 0
Joining in
272 Views
Message 4 of 8
Flag for a moderator

Re: Daily disconnection & Packet loss

It's been a week now without any updates, I appreciate there may be a delay in a response. However it would be reassuring to know at the bare minimum someone is looking into this?

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
268 Views
Message 5 of 8
Flag for a moderator

Re: Daily disconnection & Packet loss

Can you post the second table from the Downstream tab please.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Gareth_L
  • 7.9K
  • 467
  • 877
Forum Team
Forum Team
255 Views
Message 6 of 8
Flag for a moderator

Re: Daily disconnection & Packet loss

Hello Huzaifa

Sorry for the delay in getting back to you regarding your service 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

0 Kudos
Reply
Gareth_L
  • 7.9K
  • 467
  • 877
Forum Team
Forum Team
251 Views
Message 7 of 8
Flag for a moderator

Re: Daily disconnection & Packet loss

Hello Huzaifa

Thanks for passing security 

I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

0 Kudos
Reply
Huzaifa
  • 10
  • 0
  • 0
Joining in
247 Views
Message 8 of 8
Flag for a moderator

Re: Daily disconnection & Packet loss

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9300635
2Locked40.36453104
3Locked38.67949156
4Locked351008375589
5Locked40.3420872
6Locked38.95284330
7Locked40.31161139
8Locked38.92355128
9Locked38.9356395
10Locked40.3228986
11Locked40.3338471
12Locked38.9243781
13Locked38.92941139
14Locked38.93975105
15Locked38.9372546
16Locked38.6464871
17Locked38.9262050
18Locked38.93276737
19Locked38.6226712
20Locked38.68488
21Locked38.66200
22Locked38.661112
23Locked38.69155
0 Kudos
Reply