I don't normally feel the need to post stuff on forums, but my conversation today with Virgin Media has changed that.
I have an M200 connection which is running at under 50mb/s constantly. Before I go further I will list my connections and previous experience with the M200 connection.
2 Laptops connected, 2 phones connected 2 Tv's connected these are the permanent connections.
i have other stuff but they are only connected now and then. This has been the same for maybe 2 years or more. when my connection was upgraded from M100 to M200 I was getting 170mb/s constantly and at certain times actually over 200mb/s. Once a month regular it would drop and noticeably slow down so I would phone them up they would do their checks and it would be straight back up to full speed (Yes sounds suspicious to me too). Thats a very basic history outline.
Now today after having to look up how to get through to someone real to speak too (you cant do this normally. will ask you you type 1 if this info is correct etc and tell you they cant find any faults and then cut you off 100% of the time. Try it yourself if you don't believe me they really do not want to talk to customers.) I am asked things I have never been asked before like 1) is your router too far away. 2) is your router too close. 3) is your router close to any electrical items wth.
now bare in mind my router has been in the same position since it was installed god knows how many years ago now so unless my plug sockets or electrical items are able to move themselves around the room without any help, then there's no possible way that can have any barring on the situation. Maybe my next door neighbours have installed a magnetron that is affecting my Speeds.
They tell me they cannot guarantee download speeds. Then why are you allowed to advertise them as such. That's like a bank offering a £100 loan and saying we cannot guarantee you will get the full £100 pound, then don't advertise it as £100 loan.
I am sick and tired of these large companies that have no interest in their customers problems as long as the money keeps rolling in.
Now watch the reply I get from a token Virgin media rep saying sorry for your bad experience but we do care about our customers, because just like the call centres in countries where you cannot understand what they are saying half the time, its all read from a sheet. I spend half the phone conversation repeating or getting the rep to repeat what he said because I cannot understand him/Her