Over the last couple of days i have been experiencing periods of time where i have been getting very slow upload speeds anywhere from 0 to 0.08mb/s. Thios problem seems to have become permenant over the last day only getting a maximum upload speed of 0.02mb/s. downloads speeds seem to be unaffected though. Due to the near non exsistent upload speeds our interent has been unuseable. i have tried following the advice online such as resetting the hub, and turning it off for 15 minutes then turning it back on. Service status also says there are no problems. all other posts with similar problems on this forum seem to require a engineer to vist if that is true could someone here help me arrange that? We pay for the m500 fibre broadband so we should be getting up to 36mb/s upload speed and this is needed more now than ever since people are working from home. Any help i could get would be much appreciated.
You have three Upstream Channels, we would expect to see four.
Two of those channels are above maximum power.
Any noise on your line will pull your connection down.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Are you using a third party router behind the VM Hub ?
If yes, you need to set it to 'respond to ping'.
If no, you have a major outage in the area and you need to phone in to let them know.
You can contact VM to report your problem using ...
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.
no i am not using any 3rd party router. I called the service check number you supplied earlier and it said they are aware of problems in my postcode. i'll wait till a member of the staff picks this thread up to let me know what to do going forward thank you for the help.