As it's been going on for far too long I rang VM and they said there was an issue with my Hub3, I was unable to run the self diagnosis page nor could VM. So I received a new hub3 in the post but exactly the same issue performance wise, I can now do a self diagnosis so sorted that out.
My download speeds are still fine, dropped a little but nothing to complain about.
Back in February (ish) I had a letter saying VM was doing essential work on April 29th, I guess this didn't happen as I don't recall I had any loss of service like the letter said.
I'm not sure what they were going to do or if this would of prevent what I'm having now, can someone confirm this?
I rang VM twice yesterday, one person said call this 0800 number to see if there's any issues in your area, it said none.
I then rang again and spoke to a nice Scottish lady, she said there's high utilization in my area and said the fix date is 16th August. I was able to get some compensation of around £40 which is nice gesture but she didn't have any more information as she doesn't normally work on that department.
So my question really is, when will this get fixed and go back to the service i've had since 2016/2017-Feb 2020?, which has been absolutely spot on.
The work that was scheduled in April, is that anything to do with the issues i'm having now, or was that for something completely different? If it's something different then how do you know it'll be resolved in August or is that just an assumption the network traffic will lower as people may be back into work and not at home?
If the issue persists you’ll need an engineer visit
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Sorry to hear that you have not had a reply from us. As you are still having issues I did some checks through your community page and found your account details.
Upon checking our end here we have found that there is an ongoing issue with congestion. We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.
We do have an estimated fix time of August the 19th and a faults ticket has been raised under F007967583. We fully understand the inconvenience caused and we appreciate your patience with this matter.