As per title, I've been suffering from crazy lag spikes while do online gaming. I've been experiencing that for a little while now (6 months or so). I'm currently on the 350MB plan, speed isn't the problem here (although I rarely reach the full 350MB, usually sat around 240MB, which I'm still ok with). The issue seems to be with inconsistent latency. Games online can spikes up to 200ms making the game unplayable and very frustrating.
At night, after midnight, the situation is far different. Gameplay is smoother and finally enjoyable.
It's so frustrating to get such a bad connection consider the monthly cost of it.
I've tried multiple solutions. Been in contact with VM multiple times, replace the Hub 3 and had an engineer visit (which could't find any problem with my internet). I also tried to use a Netgear XR500 router and have the Hub 3 in bridge mode, but having the exact same problem (despite me having QoS enabled and prioritize internet for the gaming console).
I can also confirm that the same issue is happening over wifi or cable, regardless. The router is about 1 meter away from my consoles and I'm having the same problem using 2 different consoles (PS4 and PS5).
I thin I've done everything on my end to try to isolate the problem and I believe there is something wrong going with my connection (or is a congestion issue, which is still quite bad considering how expensive VM bundles are, and considering I never had those sort of problems using BT in the past).
Any help would be massively appreciate.
P.S. I just signup on thinkbroadband.com and created a BQM which I can shortly post (please advise how to, in case is required).
Thanks to everyone willing to help.