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BaD_The_Jackal
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Crazy lag spikes while gaming during daytime

As per title, I've been suffering from crazy lag spikes while do online gaming. I've been experiencing that for a little while now (6 months or so). I'm currently on the 350MB plan, speed isn't the problem here (although I rarely reach the full 350MB, usually sat around 240MB, which I'm still ok with). The issue seems to be with inconsistent latency. Games online can spikes up to 200ms making the game unplayable and very frustrating.

At night, after midnight, the situation is far different. Gameplay is smoother and finally enjoyable. 

It's so frustrating to get such a bad connection consider the monthly cost of it.

I've tried multiple solutions. Been in contact with VM multiple times, replace the Hub 3 and had an engineer visit (which could't find any problem with my internet). I also tried to use a Netgear XR500 router and have the Hub 3 in bridge mode, but having the exact same problem (despite me having QoS enabled and prioritize internet for the gaming console).

I can also confirm that the same issue is happening over wifi or cable, regardless. The router is about 1 meter away from my consoles and I'm having the same problem using 2 different consoles (PS4 and PS5). 

I thin I've done everything on my end to try to isolate the problem and I believe there is something wrong going with my connection (or is a congestion issue, which is still quite bad considering how expensive VM bundles are, and considering I never had those sort of problems using BT in the past).

Any help would be massively appreciate. 

P.S. I just signup on thinkbroadband.com and created a BQM which I can shortly post (please advise how to, in case is required).

Thanks to everyone willing to help.

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jbrennand
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Re: Crazy lag spikes while gaming during daytime

Yes post the BQM - follow the instructions for "share live graph".

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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BaD_The_Jackal
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Re: Crazy lag spikes while gaming during daytime

https://www.thinkbroadband.com/broadband/monitoring/quality/share/de313ddcd9d3e325e4ccd071619d9bdaff... 

 

Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
282750000
Locked
Ranged Upstream Channel (Hz)
60300019
Locked
Provisioning State
Online
 
 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1282750000-138256 qam19
21387500003.238256 qam1
31467500002.737256 qam2
41547500002.938256 qam3
51627500002.537256 qam4
61707500002.237256 qam5
7178750000237256 qam6
81867500001.738256 qam7
91947500001.538256 qam8
10202750000138256 qam9
112107500000.537256 qam10
122187500000.238256 qam11
13226750000037256 qam12
14234750000038256 qam13
15242750000-0.237256 qam14
16250750000-0.437256 qam15
17258750000-0.238256 qam16
18266750000-0.737256 qam17
19274750000-137256 qam18
20290750000-138256 qam20
21298750000-0.237256 qam21
223067500000.238256 qam22
233147500000.538256 qam23
243227500000.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6696314
2Locked38.65013168
3Locked37.66353169
4Locked38.6365511
5Locked37.66058326
6Locked37.646061
7Locked37.647770
8Locked38.624590
9Locked38.622790
10Locked38.625510
11Locked37.6475119
12Locked38.6472611
13Locked37.35951142
14Locked38.6520136
15Locked37.6723588
16Locked37.67368123
17Locked38.69940518
18Locked37.6777412
19Locked37.68647432
20Locked38.68212151
21Locked37.6731896
22Locked38.6835087
23Locked38.948380
24Locked38.667949

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030001945.8512064 qam1
23939999845.8512064 qam4
34620001945.8512064 qam3
45370003145.8512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0000
4ATDMA0000

 

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BaD_The_Jackal
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Re: Crazy lag spikes while gaming during daytime

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
sgvca69834ncxv9873254k;fg



Primary Downstream Service Flow

SFID16880
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID16879
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

16/02/2021 06:57:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 05:19:32noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 05:19:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 22:31:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 17:19:32noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 17:19:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 02:57:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 05:19:32noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 05:19:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 00:48:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 21:30:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 17:13:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 13:03:23noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 13:03:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 16:28:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 21:39:37noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 21:39:35Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 16:35:24noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 16:35:10Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 16:32:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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BaD_The_Jackal
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Re: Crazy lag spikes while gaming during daytime

As you can see from the think broadband graphic, the latency at nighttime is perfect, daytime is awful, making gaming unplayable, especially between 2pm and 6pm. Thanks for your support btw.
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BaD_The_Jackal
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Re: Crazy lag spikes while gaming during daytime

Anyone can help with this? Thank you. 

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Andruser
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Re: Crazy lag spikes while gaming during daytime

https://community.virginmedia.com/t5/Home-Phone/Jitter-and-VOIP-phone/m-p/4626137

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BaD_The_Jackal
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Re: Crazy lag spikes while gaming during daytime

Thank you for posting a link to another user’s discussion. Happy to see someone else is having the same problem. However I was looking for some insight regarding the BQM and the Data I posted above. Cheers

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Re: Crazy lag spikes while gaming during daytime

"At night, after midnight, the situation is far different. Gameplay is smoother and finally enjoyable".

I think you've hit the nail on the head here.

I have just had a new 500mb line installed and it simply doesn't work and has not worked for a month.

An engineer told me that there are simply to many users online especially during lockdown and Virgin can't cope and whilst they are working to fix the problem he couldn't see this done any time soon.

It really doesn't help with all the advertisement of super fast lines and big savings, taking on more customers and not supplying the goods.

I've noticed in my apartmment block that all the old virgin connections are now disconnected and replaced with bt/plusnet/talktalk etc.I sould have looked more carefully and did a bit more online research before ordering.

Sorry not to be of any help and good luck with finding a solution.

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Andruser
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Re: Crazy lag spikes while gaming during daytime

@BaD_The_JackalYour downstream power levels look rather widely spread for my liking, with a range of 4.2 dBmV, and VM may be able to sort that out, but they've never admitted what that acceptable range is.  However, the BQM shows a typical over-utilisation pattern - you see how it's very poor during normal waking hours, and then peachy from about half past midnight to 9 am? Shows that the network and your hub are working perfectly when there isn't too much traffic. Nothing you can do to improve matters on that, and for the vast majority of lockdown-related over-utilisation issues VM can't do anything to sort them out, because the network lacks upstream capacity in those areas, and changing that is difficult, slow and expensive, and they won't be doing that with the (hopeful) end of lockdown on the horizon.

Which means your only options are to sit it out and hope it clears up when lockdown ends, or to change ISP, if that's a practical option in your circumstances.  If you choose the latter, watch out for any VM early cancellation fees, and before committing check out the best quality ISP's here, and make sure you confirm speeds and installation timescales before signing anything.

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