As per title, I've been suffering from crazy lag spikes while do online gaming. I've been experiencing that for a little while now (6 months or so). I'm currently on the 350MB plan, speed isn't the problem here (although I rarely reach the full 350MB, usually sat around 240MB, which I'm still ok with). The issue seems to be with inconsistent latency. Games online can spikes up to 200ms making the game unplayable and very frustrating.
At night, after midnight, the situation is far different. Gameplay is smoother and finally enjoyable.
It's so frustrating to get such a bad connection consider the monthly cost of it.
I've tried multiple solutions. Been in contact with VM multiple times, replace the Hub 3 and had an engineer visit (which could't find any problem with my internet). I also tried to use a Netgear XR500 router and have the Hub 3 in bridge mode, but having the exact same problem (despite me having QoS enabled and prioritize internet for the gaming console).
I can also confirm that the same issue is happening over wifi or cable, regardless. The router is about 1 meter away from my consoles and I'm having the same problem using 2 different consoles (PS4 and PS5).
I thin I've done everything on my end to try to isolate the problem and I believe there is something wrong going with my connection (or is a congestion issue, which is still quite bad considering how expensive VM bundles are, and considering I never had those sort of problems using BT in the past).
Any help would be massively appreciate.
P.S. I just signup on thinkbroadband.com and created a BQM which I can shortly post (please advise how to, in case is required).
Yes post the BQM - follow the instructions for "share live graph".
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thank you for posting a link to another user’s discussion. Happy to see someone else is having the same problem. However I was looking for some insight regarding the BQM and the Data I posted above. Cheers
"At night, after midnight, the situation is far different. Gameplay is smoother and finally enjoyable".
I think you've hit the nail on the head here.
I have just had a new 500mb line installed and it simply doesn't work and has not worked for a month.
An engineer told me that there are simply to many users online especially during lockdown and Virgin can't cope and whilst they are working to fix the problem he couldn't see this done any time soon.
It really doesn't help with all the advertisement of super fast lines and big savings, taking on more customers and not supplying the goods.
I've noticed in my apartmment block that all the old virgin connections are now disconnected and replaced with bt/plusnet/talktalk etc.I sould have looked more carefully and did a bit more online research before ordering.
Sorry not to be of any help and good luck with finding a solution.
@BaD_The_JackalYour downstream power levels look rather widely spread for my liking, with a range of 4.2 dBmV, and VM may be able to sort that out, but they've never admitted what that acceptable range is. However, the BQM shows a typical over-utilisation pattern - you see how it's very poor during normal waking hours, and then peachy from about half past midnight to 9 am? Shows that the network and your hub are working perfectly when there isn't too much traffic. Nothing you can do to improve matters on that, and for the vast majority of lockdown-related over-utilisation issues VM can't do anything to sort them out, because the network lacks upstream capacity in those areas, and changing that is difficult, slow and expensive, and they won't be doing that with the (hopeful) end of lockdown on the horizon.
Which means your only options are to sit it out and hope it clears up when lockdown ends, or to change ISP, if that's a practical option in your circumstances. If you choose the latter, watch out for any VM early cancellation fees, and before committing check out the best quality ISP's here, and make sure you confirm speeds and installation timescales before signing anything.
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