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Contact details?

I tried to contact Virgin about broadband speed. I'm paying for M200, but only getting 84Megs max.

(Ethernet cat6 direct into modem (SuperHub 2ac), plus modern port too, repeated tests etc).

After routing all over the website and getting nowhere, I resorting to sending a complaint, I was contacted a week later & was then transferred through 5 different people, and on the 6th - the phone went dead. Took 47 minutes. And the issue still wasn’t resolved.

I’ve sent a text to the technical helpline - but no one’s responded.

Does anyone have a real phone number to someone who can actually help?

Many thanks

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Very Insightful Person
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Re: Contact details?

try another network cable and make sure you have a gigabit network card.
84 sounds like you have a 100mbps network card

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Re: Contact details?

Thanks Mark - you're right - the inbuilt Ethernet base is 100 - so the computer is a bit limited. I guess the TV set / Virgin box can take advantage of the higher speed? There doesn't seem to be a facility to gauge what it's receiving?

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Alessandro Volta
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Re: Contact details?

You don’t need super fast speeds to download TV shows etc. 


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Re: Contact details?

If you have a V6 box you can test the V6 connection speed by :-

Home> Help & Settings > Help > Customer News > Speed Test >

Move across and in the box Click here to take Speed Test now > Click OK

DON'T click on Start TV Speed Test - instead press Play on the remote. The screen will show both upload and download speeds of the V6

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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