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Baileyuk81
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Constantly slow speeds around 20/30mb when paying for 200mb

Hi,

Recently moved house and despite a speed upgrade it seems much slower across all devices.

Any help greatly appreciated as it's affecting my work.

 

Acquired Downstream Channel (Hz)

243000000

Locked

Ranged Upstream Channel (Hz)       

46200000

Locked

Provisioning State      

Online

 

Channel           Frequency (Hz)           Power (dBmV) SNR (dB)        Modulation      Channel ID

1          243000000      2.4       38        256 qam          14

2          139000000      3.7       38        256 qam          1

3          147000000      3.5       38        256 qam          2

4          155000000      3.2       38        256 qam          3

5          163000000      3.4       38        256 qam          4

6          171000000      3.7       40        256 qam          5

7          179000000      3.4       38        256 qam          6

8          187000000      3.7       38        256 qam          7

9          195000000      3.4       40        256 qam          8

10        203000000      2.9       38        256 qam          9

11        211000000      2.9       38        256 qam          10

12        219000000      2.7       38        256 qam          11

13        227000000      2.2       38        256 qam          12

14        235000000      2.5       40        256 qam          13

15        251000000      2          38        256 qam          15

16        259000000      2.5       38        256 qam          16

17        267000000      2.7       40        256 qam          17

18        275000000      2          38        256 qam          18

19        283000000      2.5       38        256 qam          19

20        291000000      2.7       38        256 qam          20

21        299000000      2.5       38        256 qam          21

22        307000000      3          38        256 qam          22

23        315000000      3.2       40        256 qam          23

24        323000000      2.5       38        256 qam          24

 

 

Downstream bonded channels

Channel           Locked Status RxMER (dB)   Pre RS Errors Post RS Errors

1          Locked 38.9     42        0

2          Locked 38.6     19        0

3          Locked 38.9     65        0

4          Locked 38.9     25        0

5          Locked 38.9     56        0

6          Locked 40.3     26        0

7          Locked 38.9     51        0

8          Locked 38.9     74        0

9          Locked 40.3     37        0

10        Locked 38.9     57        0

11        Locked 38.9     44        0

12        Locked 38.9     25        0

13        Locked 38.6     56        0

14        Locked 40.9     61        0

15        Locked 38.6     67        0

16        Locked 38.9     44        0

17        Locked 40.3     28        0

18        Locked 38.9     73        0

19        Locked 38.9     149      0

20        Locked 38.9     35        0

21        Locked 38.9     63        0

22        Locked 38.9     84        0

23        Locked 40.3     100      0

24        Locked 38.6     100      0

 

Upstream bonded channels

Channel           Frequency (Hz)           Power (dBmV) Symbol Rate (ksps)    Modulation      Channel ID

1          46200000        46        5120    64 qam            1

2          39400000        46        5120    64 qam            2

3          25800000        45.8     5120    64 qam            4

4          32600000        46        5120    64 qam            3

 

 

Upstream bonded channels

Channel           Channel Type T1 Timeouts    T2 Timeouts    T3 Timeouts    T4 Timeouts

1          ATDMA           0          0          1          0

2          ATDMA           0          0          3          0

3          ATDMA           0          0          2          0

4          ATDMA           0          0          0          0

 

General Configuration

Network access         

Allowed

Maximum Number of CPEs  

1

Baseline Privacy        

Enabled

DOCSIS Mode           

Docsis30

Config file       

cmreg-vmdg505-bbt060+voc-b.cm

 

 

Primary Downstream Service Flow

SFID    48540

Max Traffic Rate         230000061

Max Traffic Burst        42600

Min Traffic Rate          0

 

 

Primary Upstream Service Flow

SFID    48539

Max Traffic Rate         22000061

Max Traffic Burst        42600

Min Traffic Rate          0

Max Concatenated Burst        42600

Scheduling Type         BestEffor

 

 

Network Log

Time    Priority Description

20/01/2021 15:36:41   notice  LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/01/2021 15:35:11   Warning!          LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/01/2021 08:54:47   critical  No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/01/2021 20:54:4     Error    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

15/01/2021 07:21:6     critical  No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

13/01/2021 20:19:23   Error    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:39   critical  No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/01/2021 01:32:37   notice  SW download Successful - Via NMS

11/01/2021 01:29:14   notice  SW Download INIT - Via NMS

10/01/2021 11:24:35   critical  No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/01/2021 15:03:25   Error    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/01/2021 09:08:20   critical  No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/01/2021 03:03:24   Error    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/01/2021 05:01:12   critical  No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/01/2021 01:29:52   Error    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/12/2020 21:25:25   critical  No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/12/2020 15:37:0     Error    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/12/2020 06:03:0     critical  No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/12/2020 11:41:32   Error    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/12/2020 00:00:0     critical  No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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jpeg1
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Re: Constantly slow speeds around 20/30mb when paying for 200mb

What device are you using to measure the speed, and how is it connected to the Hub?   WiFi speeds are not guaranteed.

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Baileyuk81
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Re: Constantly slow speeds around 20/30mb when paying for 200mb

Hi, 

I've tried a variety of devices including laptops on ethernet.

Looking at the log should there be that many errors? 

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carl_pearce
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Re: Constantly slow speeds around 20/30mb when paying for 200mb


@Baileyuk81 wrote:

Hi, 

I've tried a variety of devices including laptops on ethernet.

Looking at the log should there be that many errors? 


HUB stats are fine.

Create a BQM and post the live link.

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