Virgin Media Community

[marconi]

Firstly, appreciate anyone who reads through my post and especially anyone who replies. 

I’ve been experiencing stuttering/drop outs during my skype calls/viber and I would imagine everywhere else where it can be noticed. It is as if my connection "freezes" for few seconds before it recovers. I have restarted by router and it hasn't helped. This issue is happening all the time. 

Here's my router data:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	290750000	0.2	35	256 qam	20
2	202750000	0.5	35	256 qam	9
3	210750000	0.2	34	256 qam	10
4	218750000	0	35	256 qam	11
5	226750000	0	35	256 qam	12
6	234750000	-0.4	35	256 qam	13
7	242750000	0	35	256 qam	14
8	250750000	0	35	256 qam	15
9	258750000	0	35	256 qam	16
10	266750000	0	35	256 qam	17
11	274750000	0	35	256 qam	18
12	282750000	0.2	35	256 qam	19
13	298750000	0.4	35	256 qam	21
14	306750000	1	36	256 qam	22
15	314750000	1.7	36	256 qam	23
16	322750000	2	36	256 qam	24
17	330750000	2.2	36	256 qam	25
18	338750000	3	36	256 qam	26
19	346750000	3.2	36	256 qam	27
20	354750000	3.2	37	256 qam	28
21	362750000	3	37	256 qam	29
22	370750000	3.2	37	256 qam	30
23	378750000	3.5	37	256 qam	31
24	386750000	3	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	35.7	902	0
2	Locked	35	19492	12
3	Locked	34.9	22000	0
4	Locked	35	19091	1
5	Locked	35	15800	0
6	Locked	35	10358	0
7	Locked	35.5	3435	0
8	Locked	35.7	2311	0
9	Locked	35.7	3060	0
10	Locked	35.5	2944	0
11	Locked	35.7	2023	0
12	Locked	35.7	710	0
13	Locked	35.5	801	10
14	Locked	36.3	446	0
15	Locked	36.6	164	0
16	Locked	36.6	161	6
17	Locked	36.6	135	0
18	Locked	36.6	132	0
19	Locked	36.3	138	0
20	Locked	37.3	111	0
21	Locked	37.3	121	0
22	Locked	37.3	122	0
23	Locked	37.3	101	0
24	Locked	37.3	146	2

[marconi]

I experience the same issue and I tried to create another post but it hasn't seem to popped up. Can a mod check my connection please?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	290750000	0.2	35	256 qam	20
2	202750000	0.5	35	256 qam	9
3	210750000	0.2	34	256 qam	10
4	218750000	0	35	256 qam	11
5	226750000	0	35	256 qam	12
6	234750000	-0.4	35	256 qam	13
7	242750000	0	35	256 qam	14
8	250750000	0	35	256 qam	15
9	258750000	0	35	256 qam	16
10	266750000	0	35	256 qam	17
11	274750000	0	35	256 qam	18
12	282750000	0.2	35	256 qam	19
13	298750000	0.4	35	256 qam	21
14	306750000	1	36	256 qam	22
15	314750000	1.7	36	256 qam	23
16	322750000	2	36	256 qam	24
17	330750000	2.2	36	256 qam	25
18	338750000	3	36	256 qam	26
19	346750000	3.2	36	256 qam	27
20	354750000	3.2	37	256 qam	28
21	362750000	3	37	256 qam	29
22	370750000	3.2	37	256 qam	30
23	378750000	3.5	37	256 qam	31
24	386750000	3	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	35.7	902	0
2	Locked	35	19492	12
3	Locked	34.9	22000	0
4	Locked	35	19091	1
5	Locked	35	15800	0
6	Locked	35	10358	0
7	Locked	35.5	3435	0
8	Locked	35.7	2311	0
9	Locked	35.7	3060	0
10	Locked	35.5	2944	0
11	Locked	35.7	2023	0
12	Locked	35.7	710	0
13	Locked	35.5	801	10
14	Locked	36.3	446	0
15	Locked	36.6	164	0
16	Locked	36.6	161	6
17	Locked	36.6	135	0
18	Locked	36.6	132	0
19	Locked	36.3	138	0
20	Locked	37.3	111	0
21	Locked	37.3	121	0
22	Locked	37.3	122	0
23	Locked	37.3	101	0
24	Locked	37.3	146	2

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	41.3	5120	64 qam	4
2	46200000	41.3	5120	64 qam	3
3	53700043	42.8	5120	64 qam	2
4	60300058	42.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	290750000	Locked
Ranged Upstream Channel (Hz)	39400000	Locked
Provisioning State	Online

[Corey_C]

Thanks for your post and welcome to the Community Forums, marconi,

Sorry to hear that you have been having connection issues. How has things been since your post?
I have run a remote diagnostic and have not been able to identify any issues with your connection.

Can you confirm if this is also happening on your wired connections?
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.

Cheers,
Corey C