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cappagh
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Constant disconnections

Hi all. I had a long saga trying to solve major noise on my line that lasted for about a year and finally got resolved a month or so ago. But over the last few days things seem to be going backwards in a major way - with lots of types of error messages i don't recognise from before and (it looks like) two dropped upstream channels. (Can that be right?!). Any help/pointers much appreciated, though sadly I suspect it means yet more wasted hours on the phone following up on cancelled appointments....

Extracted data as follows:

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.95598506
2Locked38.922404628
3Locked38.613305653
4Locked38.614625636
5Locked38.911376445
6Locked38.612725721
7Locked38.910215372
8Locked38.99685517
9Locked38.68745416
10Locked38.98305277
11Locked38.98325268
12Locked38.97435137
13Locked38.618967497
14Locked40.311339251
15Locked38.912679272
16Locked38.613409383
17Locked38.611439247
18Locked38.911419656
19Locked38.97298789
20Locked38.98949230
21Locked38.68129315
22Locked38.67729682
23Locked38.926927364
24Locked38.916472605

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000045.5512032 qam2
26030000045.5512032 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0060
2ATDMA00100

 

Network Log

Time Priority Description

16/11/2021 00:16:15criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
16/11/2021 00:16:4criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;
16/11/2021 00:15:45criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
16/11/2021 00:15:45criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;
16/11/2021 00:14:55criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
16/11/2021 00:14:45criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;
16/11/2021 00:14:25criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
16/11/2021 00:14:25criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;
16/11/2021 00:13:35criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;;
16/11/2021 00:13:5criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;
16/11/2021 00:12:15criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
16/11/2021 00:12:5criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;
16/11/2021 00:11:45criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
16/11/2021 00:11:45criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;
16/11/2021 00:10:55criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
16/11/2021 00:10:45criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;
16/11/2021 00:10:25criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
16/11/2021 00:10:25criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;
16/11/2021 00:09:35criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
16/11/2021 00:09:25criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;
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Alex_RM
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Re: Constant disconnections

Hi cappagh,

 

Thanks for posting and sorry to hear you've had some issues with your connection. 

 

I've been able to locate your account using your forum information and can see you're currently affected by an area SNR outage. 

 

Whilst this is ongoing your services will be intermittent, the current fix date for this is 17th November.

 

If you're still experiencing a problem with your connection after this date please let us know.

 

Alex_Rm

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cappagh
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Re: Constant disconnections

Still no improvement unfortunately. Could you DM me to let me know what is going on? 

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Alex_RM
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Re: Constant disconnections

Hi cappagh,

 

I am sorry you're still experiencing an issue, it does look like the fix date has been extended to 22nd November at 1pm.

 

Alex_Rm

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cappagh
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Re: Constant disconnections

Hi Alex - has this been sorted now? Thanks

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cappagh
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Re: Constant disconnections

trying to work from home today and have had to resort to my mobile for the conference call because the internet is so unstable. What's going on and why is it taking so long to fix (this being on top of the year or more of similar issues i have had already)?!

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Ayisha_B
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Re: Constant disconnections

Hi @cappagh,

 

Thanks for your post. Sorry to be the bearer of bad news but the estimated time of fix has been pushed back unfortunately to 30 NOV 2021 13:00.

 

I can appreciate this is not ideal and we do apologise for any inconvenience caused. 

Ayisha_B
Forum Team



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cappagh
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Re: Constant disconnections

Hi there. Surprise surprise this wasn't sorted on 30 November. I got a text message saying it would be solved by 2 December. Then another text message saying it would be solved by 9 December. And when I called just now to find out the status it seems (from the automatic response - i don't seem to be able to speak to anyone) that there is still an issue. The broadband is completely unusable at the moment. And now we are facing another requirement to work from home. This is on top of all the issues last year that took so many months to resolve.

I thought I was doing a good thing by upgrading to a fancy 350mb service. Should i just give up and get a rubbish BT line installed so I can at least have a semi-reliable connection? (And, just maybe, someone who will be able to tell me what's happening if/when an issue does arise).

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cappagh
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Re: Constant disconnections

Just got a message saying the same thing as every other message but with a date of 16th dec for resolution. Obviously, the fact that I have received countless similar messages in the past means I have zero faith that this will be the case but it might at least be helpful to know what the problem is, how many other people are affected, why it hasn’t been fixed on any of the other occasions dates have been set and whether in fact there is any prospect of it being fixed (on 16th or at all). I take no pleasure in being grumpy about this but it is utterly ridiculous.

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lotharmat
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Re: Constant disconnections

Yup - you've discovered that VM fix dates are as reliable as a plumber's estimate..




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Hub 3 - Modem Mode - TP-Link Archer C7

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