Virgin Media Community

[caigey]

I am experiencing constant disconnecting from WiFi and slow speeds. Around 120mb plugged in via Ethernet. I used to get 360mb on my phone, but now I’m lucky to get 80mb?

logs 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	371000000	4.6	40	256 qam	26
2	195000000	6.9	40	256 qam	8
3	203000000	6.6	40	256 qam	9
4	211000000	6.6	40	256 qam	10
5	219000000	6.4	40	256 qam	11
6	227000000	6.3	38	256 qam	12
7	235000000	6	40	256 qam	13
8	243000000	5.9	38	256 qam	14
9	251000000	5.6	40	256 qam	15
10	259000000	5.5	40	256 qam	16
11	267000000	5.5	40	256 qam	17
12	275000000	5.5	40	256 qam	18
13	283000000	5.5	40	256 qam	19
14	291000000	5.4	40	256 qam	20
15	299000000	5.5	38	256 qam	21
16	307000000	5	38	256 qam	22
17	315000000	4.9	39	256 qam	23
18	323000000	5	40	256 qam	24
19	363000000	4.9	40	256 qam	25
20	379000000	4.5	38	256 qam	27
21	387000000	4.3	40	256 qam	28
22	395000000	4.5	40	256 qam	29
23	403000000	4.5	40	256 qam	30
24	411000000	4.4	38	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	110	0
2	Locked	40.9	120	0
3	Locked	40.3	132	0
4	Locked	40.9	159	0
5	Locked	40.9	153	0
6	Locked	38.9	132	0
7	Locked	40.3	209	0
8	Locked	38.9	162	0
9	Locked	40.3	199	0
10	Locked	40.3	220	0
11	Locked	40.3	100	0
12	Locked	40.9	173	0
13	Locked	40.9	139	0
14	Locked	40.9	141	0
15	Locked	38.9	171	0
16	Locked	38.9	170	0
17	Locked	39.3	167	0
18	Locked	40.3	127	0
19	Locked	40.3	189	0
20	Locked	38.9	171	0
21	Locked	40.3	201	0
22	Locked	40.3	177	0
23	Locked	40.9	242	0
24	Locked	38.9	120	Downstream Upstream Configuration Network Log Refresh data Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 25800000 3.575 5120 64 qam 6 2 32600000 3.625 5120 64 qam 5 3 39400000 3.675 5120 64 qam 4 4 46200000 3.725 5120 64 qam 3 Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0

[Ed_vmtech]

The information you provided looks all good from a signal point of view. There could be some adjusting of the WiFi that you can do. I’ll provide a link that will help. 

https://wififix.uk/hub-3-0-wifi-improvement-range-and-performance/

pm I can look into this further for you

Regards Ed, virgin media tech