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caigey
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Constant WiFi dropouts and slow speed 350mb

I am experiencing constant disconnecting from WiFi and slow speeds. Around 120mb plugged in via Ethernet. I used to get 360mb on my phone, but now I’m lucky to get 80mb?

 

logs 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13710000004.640256 qam26
21950000006.940256 qam8
32030000006.640256 qam9
42110000006.640256 qam10
52190000006.440256 qam11
62270000006.338256 qam12
7235000000640256 qam13
82430000005.938256 qam14
92510000005.640256 qam15
102590000005.540256 qam16
112670000005.540256 qam17
122750000005.540256 qam18
132830000005.540256 qam19
142910000005.440256 qam20
152990000005.538256 qam21
16307000000538256 qam22
173150000004.939256 qam23
18323000000540256 qam24
193630000004.940256 qam25
203790000004.538256 qam27
213870000004.340256 qam28
223950000004.540256 qam29
234030000004.540256 qam30
244110000004.438256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.31100
2Locked40.91200
3Locked40.31320
4Locked40.91590
5Locked40.91530
6Locked38.91320
7Locked40.32090
8Locked38.91620
9Locked40.31990
10Locked40.32200
11Locked40.31000
12Locked40.91730
13Locked40.91390
14Locked40.91410
15Locked38.91710
16Locked38.91700
17Locked39.31670
18Locked40.31270
19Locked40.31890
20Locked38.91710
21Locked40.32010
22Locked40.31770
23Locked40.92420
24Locked38.9120
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1258000003.575512064 qam6
2326000003.625512064 qam5
3394000003.675512064 qam4
4462000003.725512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Ed_vmtech
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Re: Constant WiFi dropouts and slow speed 350mb

The information you provided looks all good from a signal point of view. There could be some adjusting of the WiFi that you can do. I’ll provide a link that will help. 

https://wififix.uk/hub-3-0-wifi-improvement-range-and-performance/

pm I can look into this further for you

Regards Ed, virgin media tech 

To private message me, just hover over my profile picture and click Send Message when the option comes up. Thanks, Ed (Virgin Media Technician)

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