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Constant Packetloss

We have been experiencing varying degrees of packetloss for months now. For the past few days we have had constant packetloss (in both router and modem modes). I have run the connection test and it doesn't find any problem... Please investigate this packetloss and provide ETA for fix - in the meantime we are considering switching to a slower but more reliable vdsl service. 95th% throughput for last 24hours is DL:13M,UP:400k. This is a 350M/35M connection.

Live thinkbroadband graph with Superhub3 in router mode: https://www.thinkbroadband.com/broadband/monitoring/quality/share/fc68d78245a3a31ca3113aa9a91f9af68b... 

b08c4af77088147ce24af73d5fa87579bee2b25a-18-11-2020

63d3032ac10d28979e12f6270e1e2ed3165c275e-19-11-2020

pktlosss.png

pktloss2.png

Downstream bonded channels
ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
13150000007.540256 qam23
21390000006.540256 qam1
31470000006.540256 qam2
41550000006.540256 qam3
51630000006.540256 qam4
61710000006.840256 qam5
71790000006.940256 qam6
81870000006.840256 qam7
91950000006.840256 qam8
10203000000740256 qam9
112110000006.540256 qam10
122190000006.940256 qam11
132270000006.640256 qam12
142350000006.440256 qam13
152430000006.540256 qam14
162510000006.140256 qam15
172590000005.640256 qam16
182670000006.540256 qam17
192750000006.540256 qam18
20283000000740256 qam19
212910000007.540256 qam20
222990000007.340256 qam21
233070000006.940256 qam22
243230000007.138256 qam24
      
Downstream bonded channels 
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors 
1Locked40.91820 
2Locked40.3320 
3Locked40.9790 
4Locked40.3970 
5Locked40.3710 
6Locked40.3500 
7Locked40.3520 
8Locked40.9850 
9Locked40.3680 
10Locked40.3670 
11Locked40.3550 
12Locked40.31000 
13Locked40.31070 
14Locked40.91610 
15Locked40.31500 
16Locked40.31620 
17Locked40.31640 
18Locked40.31590 
19Locked40.31670 
20Locked40.31700 
21Locked40.91700 
22Locked40.31690 
23Locked40.31690 
24Locked38.91730 
      
Upstream bonded channels
ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
14620000040512032 qam3
23940000039.5512064 qam4
35370000040512032 qam2
46030000040512064 qam1
      
Upstream bonded channels
ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
1ATDMA0000
2ATDMA0030
3ATDMA0000
4ATDMA0000

 

lol.PNG

 

Thanks.

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