Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Disable any VPNs that you have running.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
Hello, I'm having some problems currently with packet loss. I've been trying to stream on twitch but I keep getting dropped frames, so I logged into my hub and done some pings to a few websites and it shows packet loss.
PING bbc.co.uk (188.8.131.52): 64 data bytes 72 bytes from 184.108.40.206: seq=0 ttl=59 time=20.000 ms 72 bytes from 220.127.116.11: seq=1 ttl=59 time=30.000 ms 72 bytes from 18.104.22.168: seq=2 ttl=59 time=14210.000 ms 72 bytes from 22.214.171.124: seq=3 ttl=59 time=13840.000 ms --- bbc.co.uk ping statistics --- 10 packets transmitted, 4 packets received, 60% packet loss round-trip min/avg/max = 20.000/7025.000/14210.000 ms
PING google.co.uk (126.96.36.199): 64 data bytes 72 bytes from 188.8.131.52: seq=0 ttl=118 time=30.000 ms 72 bytes from 184.108.40.206: seq=1 ttl=118 time=30.000 ms 72 bytes from 220.127.116.11: seq=2 ttl=118 time=8710.000 ms 72 bytes from 18.104.22.168: seq=3 ttl=118 time=14020.000 ms --- google.co.uk ping statistics --- 10 packets transmitted, 4 packets received, 60% packet loss round-trip min/avg/max = 30.000/5697.500/14020.000 ms