I've been getting consistently very low upload speeds (0.5Mbps or lower) for 48 hours or more, tested repeatedly using a wired connection. Router reboots have not resolved, and when I run the service status check for broadband it slightly cryptically says "We've spotted a way to improve your WiFi" with instructions to call.
I've tried calling, where without any reference to the fact that I'd been told to call by the service status test, I was just offered to upgrade my service and then given the "Gadget Rescue" number, who I was on hold to until I saw that Gadget Rescue is actually a paid-for Virgin service, and not for resolving customer faults.
So now I feel like turning to theVirgin Media Community might be my only route to getting any help here...
As an additional note, when I first called yesterday an automated message apologised for ongoing issues in the Brighton area that were taking engineers a while to fix, giving me the option to get text message updates, which I opted in for. But now that message is gone and I so far haven't received any text message updates.
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.